IB driving me crazy!

Quote from TL Trader:


1) This isn't necessarily a problem but why is it that on IDealPro sometimes I can see my open order when placed in between the MM spread and sometimes I can't?
2) As you know on the latest version of TWS you managed to screw up the price alerts. I use this feature a lot. What's taking so long to fix it?
3) I have the latest TWS installed on 2 separate computers (not used at the same time) have comcast cable at home Bellsouth DSL at the office and I use a multitude of other ISP's in hotels all over the country.
No mater where I am several times a day for weeks now my quotes freeze and the normally green market data status turns red. The episodes usually only last 15 - 30 seconds but it's really annoying and potentially costly.
I sent an email to tech support last week complete with ping and tracert data but I still haven't got a response.
I'm not a computer geek but it seems to me that since it's happening at so many locations on so many different ISP's it's going to be hard to blame the ISP.
FWIW Steve_IB has exchanged several PM's with me following up on my questions. The alarm problem seems to have been corrected on the 853.7 version.
 
Quote from TL Trader:


2) As you know on the latest version of TWS you managed to screw up the price alerts. I use this feature a lot. What's taking so long to fix it?

FWIW I've been a generally satisfied and loyal customer for roughly 6 years so I'm not an IB basher.

the price alerts/alarm problem is a BIG PAIN IN THE A*S. I can't understand why they can't release a TWS that doesn't have such problems with something as simple and fundamental as price alerts/alarms. This is a GREAT feature of TWS and it ought to concern IB that traders cannot manage their alarm/price alerts since once they are activated they do not turn off on Build 851.

Anyone have this issues with price alert/alarms? If so, what does IB say about correcting the issue? .

Also note that they were (are) having issues with colors on some customer's TWS stand-alone versions.

Anyone else having trouble with colors?

Ice
:cool:
 
Quote from TL Trader:

FWIW Steve_IB has exchanged several PM's with me following up on my questions. The alarm problem seems to have been corrected on the 853.7 version.

did they release the 853 yet?
 
The major problem of IB TWS tech guys is they announce a Beta version as a Gold and let the customer use it , and use a customer as a beta tester.

IB TWS programmers can be one of the worst IT professionals in the industry, and I also wonder how the IB executives use their financial resource to the TWS development. After all, in most of the time, it's the only interface to their customers.

Look at eSignal or others. They are really careful to release the new version after a long pending time of the beta period. watching tons of complaints for the problem with the latest version of TWS by members in this board, it cannot to be denied that IB production routine is unhealthy. Obviously, it's critical attitude to supply a financial software with bug-free and stability to customers, but looking at the result, judging from the report by the users, they lack such an attitude. Really unprofessional.
 
Has any one else noticed this, is it even a problem? Did something change or am I missing something?

Latest version 853.7 I believe.

All my hotkeys that create orders include bracketed orders. A stop and a exit or profit taking order. I always enter a position using a limit or a stop limit.

I just noticed today that when I enter a limit order to open a position outside the current market (bid/ask) and then the market comes to my order and is filled the PT order status immediately goes green and the stop order status goes dark blue.
Just as it's always been.

But when I transmit a limit order that is at the current inside market (hitting the bid or lifting an offer), first there is a delay in the execution of several seconds, then the attached stop and PT orders status goes maroon.
According to the TWS guide : MAROON indicates that an attached simulated order type has been accepted by the system and has yet to be elected. The order is held in the IB system (and the status remains MAROON) until the election criteria are met. At that time the order is transmitted to the order destination specified and the order status color will change appropriately.

Why would a working limit order need to be simulated? Does that mean if I want to exit my longs 20 ticks above the current price my order won't be transmitted until the bid moves up to my limit price? If so that means my offer to sell could not be lifted as the best offer.

I'm trading mini Dow (YM) and IdealPro and this happens trading both.
 
Web Trader totally flaked out this morning after I opened my positions. I can't get in at all, and now the Account Mgmt server is down.

They have some issues.
 
new beta (854) been available on weekend, but-disappears today. i'm spending more and more time to catch up with their almost everyday changes. i believe that i spend 80% of my time now just to make everything work. 10% on trading and another 10 or even less for new systems development. unstead spending 80% on trading and analyzing my trades and rest of on damm computers, trading platform or internet problems.it just crazy.
 
On Friday they showed the SPX weekly option contracts. Today they don't. However, if you had entered the contracts on Friday you could still get quotes and trade today...not very professional.
 
Back
Top