IB disconnections

Quote from Damrak:

TWS disconnections for the 4th day in a row. Location Netherlands. Very annoying. Definitely not ISP-related.
More...

Same here in Austria! I guess I need a backup broker.
 
for switching on european server, you have to ask the suport. Call the toll free number 0080042276537 and ask for Doby B (English, German, Italian).
But call your ISP, its not the ISP problem but a routing problem. Today they changed the way it was going my signal to IB, and now it works perfect.
 
Quote from moarla:
for switching on european server, you have to ask the suport. Call the toll free number 0080042276537 and ask for Doby B (English, German, Italian).
More...
no need to call... just go to IB's website... log on to your account management... Fill up a work ticket. The switch will be done over the weekend.
 
I have seen a lot of data drops over the past week. It goes from yellow back to green on the lil market data screen thingy.

Data goes out and in. It has been doing it a couple times every couple days for a split second or so. Then it comes back perfect till the next time.


First problems I have had with IB in a LONG time. And it is not just me but a few other buddies as well. Not the end of the world but irritating.

Whats going on over there IB?
 
Quote from moarla:

thats exactly what support told me: the server sends pings to check if you are online, if the response is to slow (over 180ms) then the server think, you are gone and disconnect. After a few seconds server check again and voilá you are online again....
More...

Ask IB why in the hell they would disconnect you if your ping time is over 180ms. That is an insane policy if you ask me. I mean come on, your ping time could be 181 and they would cut you off?
 
I switched over the weekend to the european Server (I am in Europe). Now everything works perfect. I also closed Skype (running on a other PC but on the same ADSL Line), and it seems it had an effect too...
when you look on the log file, when you see there "Warning: Not received Heartbeat..." that indicates, that IB-Server tested the connection and didnt find you online. You need 6-8 Warnings in a row, that the connection will be close. I had a few of this warnings until i closed Skype. Now my log file is perfect clean....
Maby coincidence, but everything perfect now.
 
Quote from FortuneTeller:

Ask IB why in the hell they would disconnect you if your ping time is over 180ms. That is an insane policy if you ask me. I mean come on, your ping time could be 181 and they would cut you off?
More...

you must be truly joking. if the shut down was at 181ms you would be posting it is an insane policy to shutdown at 182 ms etc.

did you grow up with deadlines?
 
>TGM: All i can say is, i switched to european server, resolved most of the "Warnings, no heartbeat...". Turned off Skype, resolved all problems...

I am just wondering, why not all European clients are automaticly on european Server (=Gateway?). IB should have faster connections to USA Exchanges than my ISP to US IB Server, not to talk about EUREX . Anyone knows about the routing of future orders on IB?
 
You must log in or register to reply here.
Back
Top