IB disconnected many times

Originally posted by def
I wouldn't be so sure it isn't your ISP.

IB's TWS checks for packet loss on a connection. If you have packet loss (ie. a connection that is losing some data in the transmission), the TWS will disconnect.

Before going further you should do a ping test and a trace route. You should also see how many hops it takes to go from your ISP to the IB servers.

It would also help if you said when you went down. The system resets each evening for about 1 hour. If you are on the US server it resets around 11:30 PM.

If you do not know how to do any of these tests, take a look on the IB tech forum on the IB website. If you can't find help, post a question.
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Check IB system status. The problem this AM is IB.....based on what I see they have an unstable system. Went down here just after the opening...still down 30 minutes later.

OldTrader
 
Originally posted by OldTrader


Check IB system status. The problem this AM is IB.....based on what I see they have an unstable system. Went down here just after the opening...still down 30 minutes later.

OldTrader
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II believe one of their servers is having a problem - if your acct is on that server, you are also having a problem...
 
10:13 EST Currently some internet based TWS may have connectivity issues, our technicians are working on resolving this matter, all other IB systems are operating normally
 
No better way to start off a Monday morning losing $1000 while waiting on hold with IB support to close out 3 positions.
 
Originally posted by JORGE
No better way to start off a Monday morning losing $1000 while waiting on hold with IB support to close out 3 positions.
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Are these problems common with IB, or are the last few days just a one-off? How easy is it to get through on the phone when there are problems with the system?

I am thinking of changing my broker & IB is one of the brokers on my shortlist. Though I think IB does a lot of things right, I've not been encouraged by the reliability of their system.

Any comments?


Thanks.
 
:eek: :eek: :eek:

here's a gif of the livechat i had....... doesn't seem to have any save or print option for the session - not surprising really.

enjoy...


coops
 

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Originally posted by SProbability


Are these problems common with IB, or are the last few days just a one-off? How easy is it to get through on the phone when there are problems with the system?

I am thinking of changing my broker & IB is one of the brokers on my shortlist. Though I think IB does a lot of things right, I've not been encouraged by the reliability of their system.

Any comments?


Thanks.
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I have traded with them for a year and a half and the last few days have been unreliable, although I am not sure it has been completely their fault. Getting through on the phone can be a pain in the ass especially on a Monday morning when their is a system outage. I was on hold for 10 min, which is an eternity when the market is moving.

Overall I would guess the reliability of their system is probably no better or worse then others, but customer service could definitely use some improvements.
 
Originally posted by futures4me
Maybe you should get a professional system and IP. My connexion with IB is rock solid.hanks IB!:D
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Please...IB has a problem, and evidently you 1)either are in an area where you don't experience it or 2) are an IB plant putting out misinformation.

IB has been down in my location for almost 90 minutes now...and according to IB they are "working on it".

OldTrader
 
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