IB Customer Service is Poor
- Thread starter stockgirl
- Start date
Quote from Trader_Herry:
Yes, sometimes!
I don't know if the ticket system is buggy. Sometimes the ticket simply disappear out of the blue.
Although I don't use customer service too often, that doesn't imply I don't care about it.
I like polite and friendly people. I value them even I don't use it too often.
Let say there are 2 shops selling identical products - shop A for US$10; shop B for US$15. However the staff in shop A are rude. The staff in shop B is polite and nice. Even if I simply buy the product and go away (I don't need their customer services), I am still willing to pay higher prices just for their good attitude and services.
I like to reward good people, so they know their good attitude and efforts have been worthwhile.
based on your previous posts you seem to be interested in the lowest costs and nothing else.
Quote from kiwi_trader:
TraderHerry,
If you like to reward people for their service and you are so disappointed with IB why don't you just take your business to another broker. You talk like a big swinging dick. Prove you are and act on your impulses.
Please go to another broker. Slimetrady recommends Spottrade - Go there!!!! Or trade with your bank. I don't care - stand up for yourself and walk now!
If you go there then IB will have more time to spend working for the rest of us. Go to another broker. Be a man. Act as tough as you talk.
Stop asking stupid questions. Stop whining. Go to another broker NOW.
I cannot understand why this foul-mouthed prick [aka kiwi_trader] has not been banned yet.
To clarify my previous arugments or views, I'm not saying all IB staff are rude. Some of them are nice.
LOL. That implies we can't simply judge people solely on posts.
You read too less, or you won't get this wrong impression. At least I have asked questions about stability, margin and account protection.
Quote from version77:
I just assumed he was in the USA, but you are right.
In some other countries $40 is too much...
In some other countries, $40 is nearly nothing.
Quote from ddunbar:
Kiwi's a rotten sod, but you have to love him!
Kiwi is an IB loyalist.
Sometimes people have double standards. On one hand, he keeps complaining the data quality problems and IB adding charting features that bloat TWS. On the other, he doesn't like to hear others pointing out problems about IB.
He asks other complaintants to go away, but he doesn't ask himself to go away.
Think about it. If any suggestion or complaint, no matter how valid/reasonable/mild it is, may get rejected with a very rude statement like "Go away if you don't like our services and attitude. Bye!"
Fortunately IB doesn't treat him in the same way like how he treats others regardng the data quality issue.
It is strange to see why some people will react so fiercely to every criticism. A constructive criticism is not necessarily a bad thing.
After all, don't take it too negatively or offensive. It is never intended.
I see them as advantages.
One thing it attracts me is 100% online. All of the things can be done via online. Fastastic! Its recent implementation of the poll page impresses me too.
Is it very costly to train the customer service to be courteous to their customers?
Just a thought. If the cost of improving the overall attitude of IB staff < the benefits of getting more satisified or new customers, this training cost is well-spent then.
However I hear many people like the product of Tradestation, and I think you could subscribe to Tradestation (and pay the monthly fee).
I hope they could improve their brokerage services though.