no kidding, I probably went five years or more never having to call ib on the phone. Then my tws got so old they forced me to upgrade. Everything was different. By then I was too set in my ways to figure out the new deal, so rather than spend hours trying to figure out how to get it back like it was, I would just call them everyday, sometimes every hour.
Just depends on who you get on the phone. I got to know their names. Robin would not drop your problem until you were 100% satisfied. And then there was a Jamacian guy, can't remember his name, who knew TWS like the back of his hand and could solve any problem with just a few clicks.
But if you got one of those smartass young white kids who thought they were smarter than you or any customer and didn't know shit about tws (and by that time I knew a lot about tws) I found it was best to just hang up and hope next time you get somebody else.
otherwise, Sunday night they capped one of my eur.jpy orders due to fast market. No problem to me, but for others it could have turned their account balance negative, so there may have been a lot of phone calls to answer.
Just depends on who you get on the phone. I got to know their names. Robin would not drop your problem until you were 100% satisfied. And then there was a Jamacian guy, can't remember his name, who knew TWS like the back of his hand and could solve any problem with just a few clicks.
But if you got one of those smartass young white kids who thought they were smarter than you or any customer and didn't know shit about tws (and by that time I knew a lot about tws) I found it was best to just hang up and hope next time you get somebody else.
otherwise, Sunday night they capped one of my eur.jpy orders due to fast market. No problem to me, but for others it could have turned their account balance negative, so there may have been a lot of phone calls to answer.
