ib chat

S

soler

i am currently on chat with a IB rep..i have a statment issue wish to clearify..the rep says 'one second' 20 mins ago.and just stop responding...is this their normal practice?? when have a issue they just leave client hanging until client got fed up and just quit?? have been with IB for a while..this is first time had to call for help..not impressed...
 
have you called them ? or are you on phone with them ( I am confused )

if this is important statement problem for you
you should have called right away if chat via internet was not resolving your issue quickly

good luck


:)
 
Quote from soler:

i am currently on chat with a IB rep..i have a statment issue wish to clearify..the rep says 'one second' 20 mins ago.and just stop responding...
More...

Maybe there was a disconnect. Ive used IB chat a few times and cant complain.
 
most likely there has been a disconnect. the system isn't perfect but if you think you're waiting longer than normal, try typing something and hitting return. If the connection is still there, a pop up will occur on a reps desk.
 
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