IB Charts

Z

zf trader

Is anybody else having trouble getting charts tonight. It doesn't appear as an option when I right click or when I look on the menu. Has IB discontinued the charting service? I am trying out a new computer but I doubt that could be it. Anybody know something I don't?
 
I can get charts. Shucks, you got me all excited there for a minute. I thought maybe they had made some kind of deal with QuoteTracker.:)
 
Quote from zf trader:

Is anybody else having trouble getting charts tonight. It doesn't appear as an option when I right click or when I look on the menu. Has IB discontinued the charting service? I am trying out a new computer but I doubt that could be it. Anybody know something I don't?
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Check you have it ticked in the Feature Selector (Configure Menu)
 
Quote from Steve_IB:

Check you have it ticked in the Feature Selector (Configure Menu)
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That worked for me.Thanks Steve

Thank goodness for ET, I sent an E-mail to customer support this morning and haven't heard back yet.

Next time I have a problem I'll post it here.
 
Quote from Boib:

That worked for me.Thanks Steve

Thank goodness for ET, I sent an E-mail to customer support this morning and haven't heard back yet.

Next time I have a problem I'll post it here.
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Nothing personal, but you might want to try the User Manual first.

OldTrader
 
Quote from Boib:

That worked for me.Thanks Steve

Thank goodness for ET, I sent an E-mail to customer support this morning and haven't heard back yet.

Next time I have a problem I'll post it here.
More...

Please don't, as we rarely answer CS issues on ET. The fastest way to get an answer is to send us a ticket via your Account Management window or call us. However, even e-mail should be answered within 24 hours.
 
Steve_IB, IB' email customer services representatives unfortunately sometimes don't answer in 240 hours even for relatively simple questions. However, they do answer my "new account" related questions fairly quickly. The story is different for my old account related questions :(. I hope things improve.
 
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