IB charging exchange fees

Thanks Def for your reply. It's refreshing to get direct answers to one's question.

Earlier today I submitted a bug report your your helpdesk ... they asked me to call the desk if I had any trouble instead of just passing the problem to their technical support staff.

Not being one who wants to be on hold to repeat what I said in the e-mail, I asked the person (Aimee) to pass the problem report to the technical support group.

In case any of you are curious of the problem I found, here it is:

> Hello,I downloaded the latest TWS standalone program this
> weekend, build 735G. The restore order entry feature doesnt
> work properly on stop orders that have been
> submitted. After I modify the stop price, I right
> click and select restore. What happens instead is
> that the order is transmitted with the changes
> I made. The restore feature works properly for limit
> orders however.
 
Sure Def, will do.

What you mean by this is that rather than post a request that is for your consideration, you'd rather receive a private e-mail message instead, yes?

I can do that.

As for my previous post, part of the purpose also was to inform other IB users that such a bug exists to and take care when modifying and then attempting to restore their stop orders to the original condition. Take care everyone or else you might get an unpleasant surprise!

Another part of the purpose is illustrate just how frustraing IB's e-mail help can be...so many times I get the feeling that their first line of reponse is along the lines of the user doesn't know what they are doing.

-- Punter
 
def: thanks for all your help. I realize most companies don't listen to their subscribers like IB - and this is one of many areas where IB excels and stands above the rest. Hopefully there will be good news on # 5. :)

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by def:

"2. you will be charged just for the months you use the data. you can subscribe and unsubcribe from one month to the next. thus for inactive IRA accounts, just unsubscribe.

5. i am still waiting to here if you do not have to subscribe to trade."
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This is better. If you don't trade you can unsubscribe. However I doubt you can request not to pay exchange fees to your data provider if you tell them you already pay the fees to your broker.
 
Kicking - agreed. That doesn't stand a chance in hel_ but I frankly don't care as long as we can opt out of IB quotes when trading. I prefer to get my quotes elsewhere anyways and use IB just to trade. It's a win-win for all as IB is not paying for our exchange fees and we are not being assessed the fee.

Those who want IB quotes will pay for them. Fair enough.
 
Hrr: good point, i agree, a waiver for all account types would fix at least my problem as well (e.g. 50$ comm. in an E-Mini acct. would be nice, don't you think so ?)
 
IB: how about negotiating deals with eSignal, ATFI, quote.com etc and get your customers a rebate. If you bring a bunch of active traders like us to a quote vendor they will happily pay you several dollars per month per customer. That way you could avoid charging us exchange fees that we're already paying somewhere else while adding value for your customers.

This approach has successfully been used by cypercorp, Lindwaldock, ameritrade, wall street access, dreyfus, zap, preferred trade, and several others. Everyone wins that way.
 
If IB is going to charge for quotes, I'd appreciate it if they at least worked. They are running way behind the market and freezing at inopportune times. Hope no one has gotten buried as a result.
 
Thats the same i thought.

I have nothing against paying the $10 fee for the CME quotes.
But i do expect them to work then!!

Def, are the fees going to be used to expand the quotes farm?
 
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