Hi,
To sum up.
I bought 2000 DNDN at 4.65$ , time 09:45.
I closed the position at 5.13$, time 09:50 --> profit = +960$
At time 10:05, my entry order is cancelled (busted) --> At this moment, the only order filed for the exchange is the Sell order --> DNDN quote is 7.11$ --> IB Account told me that I'm Short of 2000 DNDN at 5.13$ --> unrealized lost is -3960$.
At this point, I didn't understand the situation... Is IB Account fake me? Entry order really cancelled? I didn't know.
Few time later, I decided to exit the "short" position at 6.65$ --> Final lost -3040$.
I received a mail telling me that there was a regulatory halt by ARCA on DNDN for time 09:45 - 09:48.
Then I opened an inquiry ticket on IB message center to understand the situation and have some informations.
As usual, the IB answers was arrogant and dilatory.
As you probably noticed, I'm not fluent in english. For example, IB pinpointed details error and forgot to answer the main subject.
IB said "The trader must manage their risk as they see fit with their account in respect to the bust.".
I asked "how to manage the risk when a filled order is canceled after the closing position?".
IB said "The trader must manage their risk as they see fit with their account in respect to the bust."...
As the exchange was halted at time 09:45-09:48, I asked IB why they submitted my order during a regulatory halt.
IB said :"Trading halts are issued by the exchange, not by the brokerage firm. When you submit a trade during a trading halt, the exchange should reject the order. For whatever reason, the trade was not rejected during the halt, and that is why the trade was then busted by the exchange. " --> IB didn't answer.
So, I donât know what to do know.
I think that IB made a mistake when they submited the order to the exchange as it was during a regulatory halt.
But, as you see, IB didnât answer on this point and their responsability.
For the same situation in France, I could complain to the AMF (Financial market authority), but I donât know what to do in USA, asking the appropriate authority, asking a lawyer...
Finally, I lost a part on my confidence in the system. On this trade, I lost âonlyâ 30% (3000$) on the position. How much shall be the next, as there is no limit in a short position!!! And how much for you?
In fact, there is no answer to this question, and no way to manage the risk because the bust could happen AFTER the position is closed. Thatâs bad.
To not be misunderstood, I like IB platform, I like IB prices for orders, I like the community around IB.
But I absolutly dislike IB customers service (the present problem was not the first one).
I know that Iâm not a big trader as I only have about 4000$ of commissions by year, but is this a good reason for IB?
Iâm also a customer of DTNIQ (data provider). Every time I had a problem, they tried to check and resolve, trying to understand whatâs wrong with my configuration AND checking whatâs wrong with them. For IB, the customer is always wrong, thatâs all.
Grrrrrrrrrrrrrrrr