IB blank screen today

We had a problem with a network card in one of our tick servers this morning. The problem was corrected at about 9:45am EST. Have people been experiencing blank screens after this time? If so, please email help@interactivebrokers.com, include the text "mg101" in the subject line and include your username and/or account name.

Thanks.
 
Quote from bbmat:

I still wait for a refund because although they mentioned on IB's website that I can withdraw funds in a different currency than my base currency it was not working. I demanded a refund that was caused by exchanging my funds into Euros through IB Ideal. I am now held back for almost a week and was told it could take several weeks ! The issue is cristal clear, I calculated the amount for them and showed my calculations. Come on , give me a break.
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You are wrong, it works great.

About 2 weeks ago, I got Euros from my account with "base currency" USD (within 36 hrs).
 
good for you. I never said it is not working at all, I mentioned that it did not work with my account and IB admitted it was not because of an error on my side but on theirs. IB can confirm that as I am discussing it extensively with IB's funds and banking. I have no reason to make up stories about my own broker.

Quote from FX-Trader:

You are wrong, it works great.

About 2 weeks ago, I got Euros from my account with "base currency" USD (within 36 hrs).
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Quote from IBsoft:

iceman1,

Please email your account number to help@interactivebrokers.com so that we can have a look at your connection. To assure that the email gets forwarded to the right people, you need to include mg101 in the subject line.

Thank you.
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Thanks for the concern....... will do
 
Quote from IBsoft:

iceman1,

Please email your account number to help@interactivebrokers.com so that we can have a look at your connection. To assure that the email gets forwarded to the right people, you need to include mg101 in the subject line.

Thank you.
More...

I'm rather certain its not my connection either. I was in the chat and another forum member from CHICAGO experienced the same problem at the same time. When calling IB, he was told it was an IB SERVER problem.

I hope the problem is resolved and this doesnt reoccur anymore at an alarming rate.
 
Quote from SethArb:

your internet connection ?

if you need to bash IB ... then close the account ...

IB still offers the most comprehensive

e futures / equities / options / ssf's worldwide

more than enough reason to stay in spite of any

problems that come up once in a blue moon
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If this post was directed towards me, no where did I bash IB. I was merely requesting an explanation of the problem fron an IB representative.

Also this is three days in a row now at sometimes even several instances in a day. It only occurred once today(Fri.)
 
Got logged off today(Mon. 2/2) for about 2 minutes during the a.m. Several other traders in the ET CHAT experienced it as well.

Whats the problem here IB?
 
I was just logged off as well and cannot log in now...from the East coast of the US.

IB Chat says they "have a small issue with a gateway and are working on it."
 
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