IB as a business client

[delta_1]

What if you could get a great support team and a dedicated sales rep and not pay more at another broker?
https://www.elitetrader.com/et/threads/freedom-from-platform-fees-summer-promotion.375040/

I would love to work with you as you are a very knowledgeable and helpful person.
Don't know much about the broker you represent just took a quick glance.
I would have to split my money beween different accounts as lightspeed doesn't offer european markets. Besides trading I have several long term investments like stocks/ETFs.
As European I can only buy UCITS compliant funds i.e. not allowed to trade US mutual funds or ETFs.
Regarding trading I would be missing SGX futures...
If I should decide to trade solely futures in one seperate account I'd give you a call.

 

[Robert Morse]

We only provide access to US-Listed Stock Markets and some OTC. We can offer trading is all US-Listed ETFs, but no foreign stocks and we can only offer Futures to EU residents for "Professional" accounts under MIFID compliance rules.

 

[M.W.]

But one would pay WAY MORE with your broker than IB (borrow fees, less lending rate revenues, financing fees, conversion fees, wire fees,...) and have WAY LESS access to various asset classes and markets. After many years I still can't find a single reason that makes your broker more compelling over IB

What if you could get a great support team and a dedicated sales rep and not pay more at another broker?
https://www.elitetrader.com/et/threads/freedom-from-platform-fees-summer-promotion.375040/

 

[M.W.]

That's not fully accurate, account size also plays a major role in this determination. Even inactive accounts.

It still exists.

It does not matter whether you are a business or an individual. What matters is the income you generate for IB.

 

[newwurldmn]

Hi there,

has anybody dealt with IB as a business client?

Like many people I am satisfied with the pricing and tradable markets yet unsatisfied with the service.
Thinking about founding a legal entity to trade my money like e.g. trading as a LLC.

I wonder if one receives any better treatment like knowledgable customer service for business clients and a lower waiting period when calling them?

Feedback is appreciated!

if you want customer service find a firm that offers that even if the cons are a little higher. You will always be a small client at IB unless your AUM is north of 10mm. Even then I’m not sure the quality of the customer service.

Personally, I would go for service over lower comms. Trading is lonely enough; your broker shouldn’t be your enemy.

 

[murray t turtle]

The customer service with IB is kind of a lottery. I was l#cky a couple of times and got very helpful people. If you don't get a useful reply delete the ticket and start a new one, eventually you will hit someone that can help you. I had to resend tickets a couple of times until I got someone that was able to help.

%%
I see your points, but sounds like you are more skilled than ''l#cky''
Like Larry ''mint'' Hite did when he got in trouble, kneeled + prayed.
Actually good customer service can pay for themselves ;
but [English or logical;LOL]employees can be costly, to costly +union risk\union ruin risk

 

[zdreg]

%%
I see your points, but sounds like you are more skilled than ''l#cky''
Like Larry ''mint'' Hite did when he got in trouble, kneeled + prayed.
Actually good customer service can pay for themselves ;
but [English or logical;LOL]employees can be costly, to costly +union risk\union ruin risk

Remark does not apply to brokerage industry when then are trade problems. They can only be only be handled by licensed brokers.

 

[zdreg]

It's crazy. I would gladly pay an extra high fee in case of an emergency just to get somebody on the phone or chat.

It is a waste of your time and waste of broker's time. Every platform will have issues and then there are exchange issues. Issues are rarely limited to one person. Unless the broker can overrule what is on the screen your problem can not be solved immediately. The way to solve them is writing up a ticket. Then you will be compensated but not for missed opportunities.
Read your customer agreement.

 

[Bad_Badness]

That's not fully accurate, account size also plays a major role in this determination. Even inactive accounts.

Also age of account. Accounts that are about 5 digits or less have a priority line. Been with them since the 80s after they bought Pacific Brokerage Services.

 

[Maverick2608]

That's not fully accurate, account size also plays a major role in this determination. Even inactive accounts.

A large inactive account generates income for IB.