no matter what the company says, i have not been able to enter a stop limit and have it executed. i have entered it properly and the market hits and penetrates my stop election price and doesn't activate my order no less execute it.
to add to the misery, last week i places a buy on dclk at 13.15 at about 10 a.m.. it was acting weird so i tried to cancel. only got the pink (excuse me magenta) light.never the red. got in touch with on line help but they couldn't give me any, so i assumed it was canceled (ha, ha, ha). i then went and placed a new order at 12.95 and bought. 2 hours later i get a confirmation form BTRADE at 13.15 when it was trading at 12.80. after being on hold for 1/2 hour they told me there was nothing that they could do. Btrade's system was down and they couldn't confirm orders.
i was going to add money to my account but now i feel they are really unreliable if you have a problem