You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
IB and Sierra
- Thread starter Lamont_C
- Start date
LC,
I understand this is frustrating and apologize. Our technical assistance representatives are not traders. We'll PM instructions on how to resolve the issue.
Sal
I understand this is frustrating and apologize. Our technical assistance representatives are not traders. We'll PM instructions on how to resolve the issue.
Sal
Quote from TGM:
I am using Ensign and IB and the same happened to me. I am backfilling 2-3 symbols at a time. No dice. Good thing I have a backfill backup with Ensign.
IB something is up with your system ....backfill is not working right. When i pull up TWS charts. I having a problem there as well.
I'll say it before somebody else does: you get what you pay for.
*sigh*
The new year will be a good time to re-evaluate all of this.
LC
Quote from IB Salvatore:
LC,
I understand this is frustrating and apologize. Our technical assistance representatives are not traders. We'll PM instructions on how to resolve the issue.
Sal
But your clients ARE traders. If your tech people have no idea what your clients are talking about, then you have a problem.
We rolled back the release that exposed this issue. We are not sure why Sierra Charts sends their queries dated 640 seconds into the future. Our new release rejected the illogical time stamp.
If anyone is still having the problem, please PM me.
Sal
If anyone is still having the problem, please PM me.
Sal
Quote from ddunbar:
Problem only seems to affect my sierra charts backfilling.
Quotetracker (latest stable build) has no problems backfilling.
TWS 865.7
Java 1.6.0
Going to send an email to sierra to advise them of the problem.
SC insists it's IB's problem. IB insists it's SC's problem. Given my experiences with IB, I'll go with SC for now (I'm certainly not going to depend on IB for charts).
In any case, IB finally belched out the backfill after all these hours. All I can do for Tuesday is hope for the best.
LC
You mean Wednesday?Quote from Lamont_C:
SC insists it's IB's problem. IB insists it's SC's problem. Given my experiences with IB, I'll go with SC for now (I'm certainly not going to depend on IB for charts).
In any case, IB finally belched out the backfill after all these hours. All I can do for Tuesday is hope for the best.
LC
And yeah, it looks like IB support is lacking. Sitting on hold for 20 minutes? I was actually thinking about switching to them, however ... I think I have reconsidered.
I'm trying to contact Sierri Charts. We will not re-release this software until we understand why Sierri sends their queries with the time stamps previously discussed.