Calling customer service has turned to be a futile attempt as I suspected
IB sent me an email ...
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Dear BridgeChannel Subscriber:
It has come to our attention that not everybody is
receiving market data through BridgeChannel due to
unforeseen market data issues with some of the exchanges.
Currently all options data is enabled and NYSE data
should be enabled for tomorrow. NASDAQ, Amex, CBOT,
and Globex data will be enabled at the latest by the
end of next week, and we will send you an email when
everything is functioning.
We apologize for any inconvenience.
Sincerely,
Interactive Brokers
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I checked it now
Options data ISN'T enabled, just giving you the heads up