IB almost totally blocked access to my account management

considering that you need to first notify IB that you're going to send money, I can't,
No, you can send them money first without notice in the same way, referencing your name/account number, and it’ll show up. They’ll just send you an alert to check and confirm it afterwards IIRC.

If you’re low on margin, send the money now and worry about the follow up later.

You can send a wire from your bank’s side to IB, rather than initiating it on the IB side. If you need their wire info, which is easier to get when logged in, just say so and I’ll look it up and post it.
 
Wtf, the ignorance....do whatever you like, but stfu and stop crying like a baby over a damn questionnaire. A page ago you had a meltdown because you were close to getting liquidated due to margin calls you can't satisfy. Now you tell us you have a FEELING losses reached a max? Can't get more newbie. Harsh, but true.

I'm sorry but I don't really understand your logic, I mean I don't want to close my positions at all. I never intended to close them, I am always monitoring my positions carefully and when necessary I will deposit more money into my account. When I do have access to account management, it's very easy to do. It only takes a couple of minutes after which I can transfer the money from my bank account.

With most of my positions I am at a loss right now and with others... well I've price targets and I don't want to sell everything I have just because IB decided to block access to my account management because of a not really important and most certainly not urgent questionnaire. IB said in an e-mail I need to have it filled out before November 24, that was still 4 weeks away yesterday. Failing to do so would not have a disasterous outcome, I would no longer be able to get North American market data anymore. Although that's of course really very annoying, it wouldn't be the end of the world. And I assume that as soon as I would see that I had no market data anymore I could still fill out the questionnaire and get access to this market data again.

Now what if I did what you suggest. Suggest I am going to sell all my positions and let's say as an example they are valued at $100.000. Then what if these positions would actually be very close to a bottom and they would turn around and rise substantially? I mean I would miss out on a lot of money then. Suggest it takes IB one more week to give me back access to account management and suggest that by then the positions I would have sold are now worth $110.000. What should I do then? Will IB give me $10.000 in compensation? I don't think so! Wait for them to come down again? Which they might. If I buy my positions back right away I have a loss of $10.000 just because IB did something this stupid. If I wait for the positions to get back to $100.000 and they would, I would have no damages, but if I would be waiting for my positions to get back to $100K value, and they wouldn't but instead they would keep climbing for perhaps a few years even. Then I might miss out on let's say $200.000. That seems a little bit expensive to me for not having had access to my account management for about a week.

Of course I understand that there is this risk that if I do not sell and I won't get access to account management in time, and therefore I wouldn't be able to deposit funds in time, I could be forced to sell my positions for even less. But according to my logic that's not my fault. If IB hadn't blocked access to account management I would have been able to fund my account in time and I could have kept my positions. I believe IB should NEVER block access towards such critical functionalities. Why block access to customer support because you can't complete a questionnaire for whatever reason? Why should it be impossible to access and download your statements?

I can't look into the future, all I know is that quite a few of the positions that I have are already down by so much. And of course they can always go lower, they could all go to zero. But they could also be really undervalued by now and soon take off. I don't know how long it will last before I will have access again to account management and when I will be able to deposit more money. I don't know what will happen next week with the markets. The Fed, the geopolitical situation etc.

Basically there's uncertainty and risk, keeping my positions or selling them right now can both lead to financial losses. My point still is that if IB wouldn't block access to account management I could fund my account all the way to zero if I choose to. And it should be my choice.
 
No, you can send them money first without notice in the same way, referencing your name/account number, and it’ll show up. They’ll just send you an alert to check and confirm it afterwards IIRC.

If you’re low on margin, send the money now and worry about the follow up later.

You can send a wire from your bank’s side to IB, rather than initiating it on the IB side. If you need their wire info, which is easier to get when logged in, just say so and I’ll look it up and post it.


Thank you very much for this suggestion and for the assistence you offered, I really appreciate it. I've called IB two more times, but it seems they are still not able to solve this issue. I've also just asked Technical Assistance what more I could possibly try to do on my site to get access to Account Management again, but they couldn't think of anything. And I also asked IB if I indeed could send the money without notifiying them first and you're correct, I can, the guy who I spoke to said it could possibly take a little more time than usually. From a trade perspective the week has started well, so my margin has slightly improved and is slightly above what I consider to be acceptable, but as soon as it deteriorates again, I shall immediately send the money without notice. I already had their wire info, because I have deposited money into my account several times before in the past, but just to be sure I verified at IB if it hadn't changed since the last time I deposited money, which was in January 2022. Thanks again!
 
Well when I logged in yesterday this questionnaire immediately showed up. I answered all questions and typed my full name, which is IB's way of an electronic signature. I then clicked on "Continue". But then I got a message saying: "An error occurred while submitting your request. Try again in a few minutes."
This is IBKR's way of teaching you that you should NEVER try to do something during the weekend. Don't try to run TWS/Gateway, don't test your automated trading software, don't try to go to account management online. They use the weekends to do software or infrastructure maintenance and parts of the system become unavailable or unstable.

Always make sure that you have taken care of your business during any of the weekdays.
 
Total nonsense.

This is IBKR's way of teaching you that you should NEVER try to do something during the weekend. Don't try to run TWS/Gateway, don't test your automated trading software, don't try to go to account management online. They use the weekends to do software or infrastructure maintenance and parts of the system become unavailable or unstable.

Always make sure that you have taken care of your business during any of the weekdays.
 
Thank you very much for this suggestion and for the assistence you offered, I really appreciate it. I've called IB two more times, but it seems they are still not able to solve this issue. I've also just asked Technical Assistance what more I could possibly try to do on my site to get access to Account Management again, but they couldn't think of anything. And I also asked IB if I indeed could send the money without notifiying them first and you're correct, I can, the guy who I spoke to said it could possibly take a little more time than usually. From a trade perspective the week has started well, so my margin has slightly improved and is slightly above what I consider to be acceptable, but as soon as it deteriorates again, I shall immediately send the money without notice. I already had their wire info, because I have deposited money into my account several times before in the past, but just to be sure I verified at IB if it hadn't changed since the last time I deposited money, which was in January 2022. Thanks again!

Curious, did you ever get this resolved?
 
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