Damn ... you make it sound like the help desk is offering phone sex. Glad it was good for you.
Steve-IB, that must be some training program you've put in place for the help desk!
Seriously yes, I've noticed a marked improvement as well.
I Love Interactive Brokers
- Thread starter et_user
- Start date
Damn ... you make it sound like the help desk is offering phone sex. Glad it was good for you.
Steve-IB, that must be some training program you've put in place for the help desk!
Seriously yes, I've noticed a marked improvement as well.
Sorry, if it came across that way. My intention was to share the truth that IB is the best broker so far. To me, IB is the fourth one I tried in so many years and I'm a happy customer. That's all.
By acknowledging a good product and service publicly, I'm sure motivating IB Mgmt. and employees to excel continuously.
People tend to complain quickly, but complement slowly.
Thanks.
By acknowledging a good product and service publicly, I'm sure motivating IB Mgmt. and employees to excel continuously.
People tend to complain quickly, but complement slowly.
Thanks.
Huh? Globex currencies are closed 5:00-6:00pm ET, according to both the CME website and my quote provider.Quote from illiquid:
Not to nitpick, but will it ever be possible for IB to coincide their daily shutdown with globex's -- 5:30-6:30 pm EST? It's amazing how many times huge currency moves occur right at 11:50 pm or so
Otherwise, keep up the great work!
Anyway, Globex has different closing times for different products. Emini equity futures are closed 4:15-4:45pm ET, for example, so there is no one single period that could accomodate all users.
I seem to remember reading that you could make arrangements to connect with a European or Asian IB server if you needed to trade through the US-based server's maintenance period. Perhaps someone else can clarify this.
You can request a server change by sending a mail to help@interactivebrokers.com
The US and European server shuts down from approx. 2345-0100 EST.
The HK server shuts down 1510-1600 EST
We are working on a 24 hour system - but its a big project.
I think a lot of IB customers (myself included) are spoiled a bit. After you're in the big IB tent for awhile, you come to expect a very high level of service. But if you have occasion to try some other brokers as I recently did, I think you will have a whole new appreciation for how far ahead of everybody else IB is in terms of the trading platform (for order entry and management; I do my analysis on another app), account security, and yes...I would also add customer service. Every time I've called them they have been very helpful.
Try the rest, and you'll come running back to the best. Guaranteed.
sax
Try the rest, and you'll come running back to the best. Guaranteed.
sax
Quote from illiquid:
Not to nitpick, but will it ever be possible for IB to coincide their daily shutdown with globex's -- 5:30-6:30 pm EST? It's amazing how many times huge currency moves occur right at 11:50 pm or so
Otherwise, keep up the great work!
I wrote to IB management with that suggestion a while back and got this reply from Thomas Peterffy, the chairman of IB (with how many other firms would THAT happen):
We are working on our 24/7 version currently. We serve so many different markets and time zones that there is no easy alternative.
Thanks,
tp
Quote from 5R08Astang:
Good positive remarks and wish list--I agree (never thought about #3--good one).
My wishlist consists of one item, and to me it's a BIGGIE:
>> PLEASE PROVIDE US WITH RELIABLE REAL-TIME QUOTES. <<
I know I'm not the only one experiencing this, based on conferring posts. I know the source of the data delays is from IB, since e-Signal and even Scottrade still pump out accurate RT quotes during IB's periods of delayed/crossed quotes.
IB's platform is great, with quick, programmable order entry, and probably the largest choice of order types available anywhere. The commissions are great for us higher-priced/lower-share type of traders. The number of direct ECN's available are many. Executions are blazing. TWS is constantly being updated with fixes and features.
So, all I can say is keep up the good work, IB. Continue in that spirit and FIX THE QUOTES, please.
Thanks!
Stang
PS: Question to others: Is a 2-5¢ slippage on a sell-stop a lot? Seems as though the system is slow on filling these order types. I can watch the price hover *at* my stop price for a bit, even drop a cent lower, and still be waiting for the execution...
Stang,
You must be coming from Mars! Don't you realize that you are completely at odds with the extensive coverage in other ET threads of the IB feed accuracy?
What kind of measurement procedures did you go through before writing:
">> PLEASE PROVIDE US WITH RELIABLE REAL-TIME QUOTES. <<"?
I can't recall a single poster while having indicated his method used to verify timing, who did not rank IB with the sparse top, if not the best. The same applies to your expressed naive opinion on ESignal and Scottrade. How did you measure this? Better go and read what responsible posters said about all this. Don't come back with IB's "snapshot" method, we all know about this. This has also been covered in depth.
nononsense
Quote from hpex1:
Sometimes I get so pissed off at IB, I am tempted to just trade elsewhere, today is one of those times.
First a little background, I have been an IB customer since they first started offering their product on the internet, my original account number was one of the first accounts, apparently fewer digits then most, any way.... not only am I long term customer, but not a squeaky wheel, I don't complain about things, I have been trading for over 20 years, I understand the game and I understand the IB platform and I live with the good and the bad, I think they balance out.
My average activity is about 30,000 shares a day and has been for years. I would think this would make me an account they may want to keep, but noooooooooo, not at IB, we are all just a number, with customer service levels that put very little value on customer retention.
In October I decided to take a couple of months off at the end of the year and do some traveling, so around the end of October I wired all the funds out of my account with the exception of about $50.00 just to keep my account open, the intention was to fund the account again when I came back to work after the first of the year I did not want money in the account if I was not going to be able to check balances daily, as I am still not entirely comfortable with online security issues.
Yesterday I get an email that IB has closed my account because the balance was under $100.00, I had forgotten that this was their policy. I immediately called customer service, explained the situation and was informed the account had already been closed and basically told tough luck buddy.
One would think a phone call or an email to along term good customer would have been in order prior to closing the account, NOW WAY!!! not at IB, this type of treatment is typical of the customer is always wrong attitude one can expect at IB.
This was the final nail in the coffin for a long term good customer, if Iam going to have to fill out a new application for a new account it wont be at IB. there are many good competitors out there now with competitive pricing to There IB.
For all of the regulars on this board, you rarely see me post anything, but I just had to share this story, I guess Iam really pissed this time....
what is the pt. of being angry. common sense would have served you well to check out a minimum balance before withdrawing your funds. maybe it goes together but your comment good competitors with competitive pricing. in this business good routing of orders and good recordkeeping is paramount.