I have made a stupid move from ThinkorSwim to Schwab (StreetSmart)

TimtheEnchanter

TimtheEnchanter

Well, StreetSmart is dogshit! Recently when I play the open for VIAC I buy 400 shares and for several seconds they send no execution back (the system is slow), when I get it (delayed) invariably the stock moves away from me. This happens time after time. I have asked Shwab when they make ThinkorSwim available, the answer is 12-36 months. The question is; can I complain and get some refund back due to their dogshit interface? I am not the best scalper in the world but at one time I made money every day of the week. Either I am giving up scalping or have to move to another platform which I would hate to do, as I have moved around too much already (TD Ameritrade, IB)
The only positive thing about Schwab is a good place to invest (not trade!) and phone support is always available.
 
I rarely daytrade my Schwab account, but have opened and closed a couple positions this year and have run into the issue of not getting a confirmation for awhile after the trade. I never had this issue before the purchase of TD Ameritrade, and not sure why this caused an issue, but it seems to coincide with the deal.
I agree it is crap and I haven't gotten an answer for this issue.
 
No, I have the app on the phone and it takes awhile for the confirmation to pop up there also. I was talking about on the StreetSmart Edge platform. The trades I have made this year don't show in the transactions or my portfolio until some time has passed. In the past I had a confirmation and it showed up immediately on the platform.
 
Trading is tough enough without additional headaches like delayed orders. I want to be applying my time and skill to making money, not struggling with my tools. I find that the trading landscape changes and brokers move up and down the list of "best brokers". I suggest a third party platform that works with a number of brokers so you, not a broker, can make the decisions about who handles your order the best. I made a post awhile back and maybe it will be helpful to your goals. Here's the ET link: https://www.elitetrader.com/et/threads/best-charting-software.356495/page-3#post-5335136
 
StreetSmart is beyond dogsh*t. It reminds me of the browser-based 'active' client from OptionsXpress years ago, whicih is what led me to ThinkorSwim in '07. And yep wrbtrader (good to see ya again!) is right: always have a backup broker.

I moved my TDA equity portfolio to Schwab last fall after that weeklong platform outage w/zero statements from TDA leadership, but still use ToS for charting/streaming and occasionally some futures trading - it's not perfect, but the sooner Schwab ports it into its environment the happier I'll be. Even if you're not actively traind, IMO Schwab's 'active' platforms are absolutely horrible and I don't think they're really setup for day/active-trading, which is why they bought TDA to begin with.

(I had good luck several years ago with TradeStation running in a VM on my Mac too, btw.)
 
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