I can't log in to my account from my computer - Error 'Response String'

coparker · Mar 28, 2023

Hello community, I have recently registered with IB.

In the first moment, I could enter my account from the computer but in the mobile application I could not enter, an invalid username and password appeared when I entered them correctly.

Then I don't know what I did and now I can access my account from the mobile application but not from the computer, I get a 'Response String' error.

How do I deactivate this error and re-enter my account from the computer?

IB support is terrible, I don't really know where to contact them.

Thanks.

M.W. · Mar 28, 2023

IB chat

coparker said:
Hello community, I have recently registered with IB.

In the first moment, I could enter my account from the computer but in the mobile application I could not enter, an invalid username and password appeared when I entered them correctly.

Then I don't know what I did and now I can access my account from the mobile application but not from the computer, I get a 'Response String' error.

How do I deactivate this error and re-enter my account from the computer?

IB support is terrible, I don't really know where to contact them.

Thanks.

easymon1 · Mar 28, 2023

coparker said:
Hello community, I have recently registered with IB.

In the first moment, I could enter my account from the computer but in the mobile application I could not enter, an invalid username and password appeared when I entered them correctly.

Then I don't know what I did and now I can access my account from the mobile application but not from the computer, I get a 'Response String' error.

How do I deactivate this error and re-enter my account from the computer?

IB support is terrible, I don't really know where to contact them.

Thanks.

If you can access your Trader Workstation
go to Help, Customer Service, Open Message Center.
From there you can post a message that will be followed up.

coparker · Mar 28, 2023

What a mess.

I was able to enter my account from the computer BUT I no longer receive the verification SMS message on my cell phone.

Now what I have to do is enter in the account in the mobile application and do an annoying procedure.

How do I remove the option of IB Key Security via IBKR Mobile?, it's enabled and it won't let me disable it.

what a mess.

easymon1 · Mar 28, 2023

coparker said:
How do I remove the option of IB Key Security via IBKR Mobile?, it's enabled and it won't let me disable it.

easymon1 said:
If you can access your Trader Workstation
go to Help, Customer Service, Open Message Center.
From there you can post a message that will be followed up.
View attachment 310319

d08 · Mar 29, 2023

coparker said:
What a mess.

I was able to enter my account from the computer BUT I no longer receive the verification SMS message on my cell phone.

Now what I have to do is enter in the account in the mobile application and do an annoying procedure.

How do I remove the option of IB Key Security via IBKR Mobile?, it's enabled and it won't let me disable it.

what a mess.

You can't disable that, it's mandatory. I'm confused if you have some sort of SMS verification or the app 2FA verification.

coparker · Mar 29, 2023

d08 said:
You can't disable that, it's mandatory. I'm confused if you have some sort of SMS verification or the app 2FA verification.

At first, every time I entered my account from the computer, a verification code was sent to my cell phone, it was fine, I don't like it, but it was fine, this doesn't work anymore.

Now what I have to do, to be able to access my account on the computer, is copy the Response String in the mobile application, this is something related to the IB Key, I have no idea how I activated this option.

Could it be that if I uninstall the mobile application, things go back to the way they were before?

What a mess.

- - - - -

It's a new account, I'm new to this, I just want to buy some stocks and some index, nothing extraordinary, I have other problems, for example:

- The top bar of the indexes is disabled, it has worked very few times, whenever I enter it remains like this, inactive.

- Can someone tell me if I have selected those options correctly?

HobbyTrading · Mar 29, 2023

coparker said:

Be aware that with IB you can be logged in with ONLY ONE device at a time. If you try to log on with another device you run into issues. The first screenshot tells you that you are trying to log on with multiple devices. You'd better go back to a starting point: log out all devices. Then try again, using only one device. Once logged on you contact IB via chat or message center and ask them why you are having issues.