I can not log in to TWS either visit its website.any one has same issue?

asaladaaa · Dec 7, 2020

DO NOT TRADE UNTILL ALL THE PROBLEM IS FIXED, even if you can login, don't burn your account.

In this situation, if someone lose on a trade because of system problem who will be responsible? please tell me if anyone knows

d0rian · Dec 7, 2020

I'm logged in to two different accounts on two dif computers (from the same IP), and the green/yellow/red indicators in the Connections dialog box are different, which is kinda weird. I'd have assumed that the same servers would be up/down/connecting.
(EDIT: wait, n/m it looks like it's the same greens/reds, they're just displayed in a dif order, oh well.)

Specterx · Dec 7, 2020

Lol. What a disgrace - 30 minutes before the US open on a Monday and the system is down. IBKR's business is evaporating right before our eyes; reliability and professionalism was their only competitive edge over Robinhood et al. IB had sure better find a way to make this right with customers.

tonyf · Dec 7, 2020

are there any contingency for situations like this one?
Are you guys closing positions on the phone?

HelloDollar · Dec 7, 2020

Fortunately, I use Robinhood as my backup broker. (seriously) At least RH only goes down during record volume sessions. :sneaky:

trend2009 · Dec 7, 2020

asaladaaa said:
DO NOT TRADE UNTILL ALL THE PROBLEM IS FIXED, even if you can login, don't burn your account.

In this situation, if someone lose on a trade because of system problem who will be responsible? please tell me if anyone knows

in 2008, I lost 8000 due to their software problem, they gave back 4000. maybe they wanted to keep me since I paid them lots of commission.

TheGoonior2 · Dec 7, 2020

trend2009 said:
you can test from this link:
https://www.interactivebrokers.com/cgi-bin/conn_test.pl

My relative who lives in Texas who can access her IB account, but when she sent orders to IB, the order is in light blue, when she cancelled the order, the order is pink forever. apparently, even though she can log in, she can not trade.

Thanks. Hadn't seen that before. The few times I've been on their status page when an issue has been happening, it was never shown.

Specterx · Dec 7, 2020

tonyf said:
are there any contingency for situations like this one?
Are you guys closing positions on the phone?

Yeah, don't over-leverage and don't hold iffy positions over a weekend...

tonyf · Dec 7, 2020

Specterx said:
Yeah, don't over-leverage and don't hold iffy positions over a weekend...

I make my money holding iffy options until expiry day.

How come all 4 backup servers are down simultaneously?

This CEO needs to get in front of a camera asap.

d0rian · Dec 7, 2020

trend2009 said:
you can test from this link:
https://www.interactivebrokers.com/cgi-bin/conn_test.pl

My relative who lives in Texas who can access her IB account, but when she sent orders to IB, the order is in light blue, when she cancelled the order, the order is pink forever. apparently, even though she can log in, she can not trade.

How can you tell which server your IB software is trying to access? I'm in the 'Connections' dialog box, and the bottom-most row under "Market Data Connections" (which is green fwiw) is "zdc1.ibllc.com"...which the page above says is the "Europe" Server?...except I'm not in Europe...