But if you are saying that you could not get a fill even at the least favorable to you of bid and ask, then possibly they were taking a break and the market was not trading just at that moment, or you were in pre-market, so that the bid and ask were not live. In that case they will show a stale bid and ask. I some markets I even see bid and ask regularly crossed during that period (presumably as a signal that they were not live).
Sometimes the trading times posted by your broker may not be completely accurate.
Look at the time stamp of the last trade if you can see it on your broker's platform to see those situations.
Other than that, there might be a problem with your brokers's quote stream but it is more likely that one of the above apply.