How to get IB's attention?

Quote from Catoosa:

It does seem that you are not looking for help from IB. I would expect an IB client to not complain about help they receive here on ET from those that may work for IB.
More...

Yes and no.

My issues are not too urgent so well... I have been waiting for months already.

I would like to receive help from IB but not in urgent so I'm trying to learn the way how I can receive help from IB promptly so I won't be in a mess when the day comes.

For now let's hear more what other say.
 
Quote from LeeD:

From my experience, chat via the Web account management page is the fastest way to receive an answer. It would usually take under an hour for simple questions and with more difficult one it helps to try explaining the nature of the question/problem again in different terms. The support are pretty good at redirecting questions to a person knowledgeable in the particular subject.
More...

From my experience simple questions only. They simply told me to open a web ticket when the issue gets complicated. It appears IB has difficulties in redirecting the issues to a specialist who is in charge of it.

Does it matter what categories I choose when I launch the chat? It appears I always redirect to the same rooms.


Quote from LeeD:

Tickets take longer.... and they take many days to be anwered if opened from a paper-trading account.
More...

What if it takes months and it still gets no response? Should I just re-submit this issue as a new ticket? Do you have any suggestion?
 
Quote from mgmaggie:

Only a guess but I am betting it depends on the size of your account. Six figures does not get there attention or at least in my case I find. Ever once in a while they show a glimmer of hope and then reality sets in.
More...

I'm just trying to help to improve the quality of IB and their software.

I think IB should build a formal bug tracking system so we can report it in a way we can directly pass the case to the specialists who are in charge of it.

The "web ticket" way seems to be too awkward and inefficient.
 
Quote from ZRA:

No one seems to mention IB's own forum and its Flash Chat:
http://www.interactivebrokers.com/en/p.php?f=ibchat_bb

Regarding Flash Chat, is it dead? I tried to open it but it's blank.

Regarding IB's own forum, do you have any experience about them? Would it be better?
More...

When I post a IB question or problem here on ET, I often also post the same on the IB forum. I can often get help either forum; However, think IB is a bit more sensitive to what is posted here on ET because ET is a highly read forum.
 
I wonder whether anyone used IB's Flash chat. It has been abandoned anyway. :(
I guess web chat is the most efficient one to get prompt response. However you have to wait like 30 mins for someone to pick you up. Sometimes I kinda fall asleep when I was waiting. I think IB should add a sound alert when someone has picked me up.
 
You must log in or register to reply here.
Back
Top