How do i get my money back from Alaron?

8 emails, and 11 phone calls over 3 weeks to customer service and tech support to get a $250 expense reversed for a platform they all agree i was mistakenly charged for.
Do i keep contacting them and live in hope, or is there an official organization that can get them activated that wont bill me?
Suggestions welcome.
 
1-Do you have any prove like written confirmation
where they admitted mistakenly fees was charged?

2-If yes, Write a mail saying that you have made several
requests, and this will be your last request before
taking action on them, forward this mail to every dept
that might follow.


if you don't hear anything, contacts Sec, Nasd or Nfa
depend on what you traded
 
forget the help..show me the money


Quote from alienx:

thanks guys, maybe they got wind of my posting ,i havent seen them so helpful as today............so far.........
 
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