I have 3 other Dell machines. They had excellent support when they first started & just like you, I referred many people to them but lately they have changed mainly because of local people they have working from them. Those people know very little about business ethics & are giving bad rep to Dell as a whole. At one point Dell had to move their support back to US & I wish that still was the case.
How do I get a Full Refund from Dell ?
- Thread starter Neal
- Start date
I have 3 other Dell machines. They had excellent support when they first started & just like you, I referred many people to them but lately they have changed mainly because of local people they have working from them. Those people know very little about business ethics & are giving bad rep to Dell as a whole. At one point Dell had to move their support back to US & I wish that still was the case.
I can't speak for how "Dell India" handles issues. But Dell Business support in the USA is still EXCELLENT!
Buy a Precision Line. Take advantage of Dell's excellent "business" support, if needed.
The only thing you should have told Dell was that you've contacted your credit card company.
It also sounds like even doing such (contacting your credit card company) is no longer an option because you made the mistake of NEVER informing your credit card company about the problem when reimbursement was still an option within the rules of your credit card agreements because most credit card companies have a 90 day policy or a little longer.
Lesson learned...the hard way
Quote from wrbtrader:
The only thing you should have told Dell was that you've contacted your credit card company.
It also sounds like even doing such (contacting your credit card company) is no longer an option because you made the mistake of NEVER informing your credit card company about the problem when reimbursement was still an option within the rules of your credit card agreements because most credit card companies have a 90 day policy or a little longer.
Lesson learned...the hard way
Yep.
I will remember that next time.
Again Thanks for showing how credit card company can protect me.