Hey Ib Do You Return Phone Calls

[ProgrammerGuy]

I'm holding for you tech support and it says "you may opt to hold or press the pound key to leave and message"

Is this just a ploy to get me off the phone? You guys NEVER return calls

 

[QuantPlus]

Quote from ProgrammerGuy:

I'm holding for you tech support and it says "you may opt to hold or press the pound key to leave and message"

Is this just a ploy to get me off the phone? You guys NEVER return calls

Even if someone at IB makes a commitment to call you back...
There is only a 50/50 chance it will happen.

It depends on the person.

This is typical of a Service System where there is no individual responsibility.