For those of you that didn't receive this info from your broker, here is the official complete explanation:
This is a Message From: GLOBEX Control Center
Effect Date: Fri May 2, 2003 03:37 pm CST
Notice Number: System Update #18
Message: TO: All GLOBEX(R) Users
CAUSE: Due to a hardware failure of a major component in the network
infrastructure that resulted in the inability of a number of customers to
place or verify orders, CME halted GLOBEX trading at 10:40 a.m. CT on
Thursday, May 1, 2003. Participants were notified at 10:30 of the pending
halt.
RESPONSE: Switch-over to the back-up was partially successful, but because
of other events related to the initial hardware problem, the system could
not be fully restored. CME technicians investigated the issue and worked
aggressively to isolate and remove the faulty hardware component. All day
and session open orders (i.e., everything except "good-till-cancelled" or
GTC orders) were cancelled. Once the malfunctioning component was taken
offline and all related systems components were recovered and tested, CME
announced that the market would reopen at 2:15 p.m. with a one-half hour
pre-open.
Between 2:05 p.m. and 2:10 p.m., a select number of firms and customers
reported that they could not receive acknowledgement of their orders. As a
result of this issue occurring so close to the end of the trading day, CME
deferred plans to reopen the market. CME staff continued recovery efforts,
repeating steps to cancel new orders that were submitted during the pre-
opening period. CME then notified market users that GLOBEX would instead
open at its regular time of 3:45 p.m. for the trade date of May 2, 2003.
GLOBEX equity markets opened as scheduled at 3:45 p.m. C.T. with the
exception of the E-mini S&P 500(R), which opened at 6:15 p.m. Interest rate
and foreign exchange products opened at their regularly scheduled time of
4:30 p.m., with the exception of the Mexican peso, which opened at 5 p.m.,
the Canadian dollar, which opened at 6 p.m. and Swiss franc, which opened at
7:04 p.m. The openings of these products were delayed because some orders
had not been successfully cancelled, requiring further corrective action.
RESOLUTION: All GLOBEX markets were open and trading by 7:04 p.m. for a
trade date of May 2. CME is working internally and with vendors to ensure
that a similar series of events not impact GLOBEX trading in the future.
If you have any questions, please call the GCC at 312-456-2391 option 2.
This is a Message From: GLOBEX Control Center
Effect Date: Fri May 2, 2003 03:37 pm CST
Notice Number: System Update #18
Message: TO: All GLOBEX(R) Users
CAUSE: Due to a hardware failure of a major component in the network
infrastructure that resulted in the inability of a number of customers to
place or verify orders, CME halted GLOBEX trading at 10:40 a.m. CT on
Thursday, May 1, 2003. Participants were notified at 10:30 of the pending
halt.
RESPONSE: Switch-over to the back-up was partially successful, but because
of other events related to the initial hardware problem, the system could
not be fully restored. CME technicians investigated the issue and worked
aggressively to isolate and remove the faulty hardware component. All day
and session open orders (i.e., everything except "good-till-cancelled" or
GTC orders) were cancelled. Once the malfunctioning component was taken
offline and all related systems components were recovered and tested, CME
announced that the market would reopen at 2:15 p.m. with a one-half hour
pre-open.
Between 2:05 p.m. and 2:10 p.m., a select number of firms and customers
reported that they could not receive acknowledgement of their orders. As a
result of this issue occurring so close to the end of the trading day, CME
deferred plans to reopen the market. CME staff continued recovery efforts,
repeating steps to cancel new orders that were submitted during the pre-
opening period. CME then notified market users that GLOBEX would instead
open at its regular time of 3:45 p.m. for the trade date of May 2, 2003.
GLOBEX equity markets opened as scheduled at 3:45 p.m. C.T. with the
exception of the E-mini S&P 500(R), which opened at 6:15 p.m. Interest rate
and foreign exchange products opened at their regularly scheduled time of
4:30 p.m., with the exception of the Mexican peso, which opened at 5 p.m.,
the Canadian dollar, which opened at 6 p.m. and Swiss franc, which opened at
7:04 p.m. The openings of these products were delayed because some orders
had not been successfully cancelled, requiring further corrective action.
RESOLUTION: All GLOBEX markets were open and trading by 7:04 p.m. for a
trade date of May 2. CME is working internally and with vendors to ensure
that a similar series of events not impact GLOBEX trading in the future.
If you have any questions, please call the GCC at 312-456-2391 option 2.