Quote from pchan:
Stay away from tradestation! The charts and matrix always locks up. I have called tradestation and they don't care. This has been an issue for a week. I called to ask them to give me a commission rebate or something and they laughed. They seriously read me the agreement over the phone that states they aren't responsible for anything. Basically I said hey I wouldn't be calling and complaining if it were a data isuse from the CME or the internet was down but this is your servers and it's been ongoing for a week. They don't care. So Tradestation is the only Company in the free world that can charge you without providing a service. Rather ironic that they are a brokerage and their primary source of income seems to be the people they could care less about. Been trading for over a decade and Tradestation is by far the worst and most callous platform/brokerage I have ever dealt with. Even Refco was fair and didn't intentionally screw you. Tradestation financials - lower revenue, lower net income by almost half and a 24% reduction in # of trades as same time last year with an increase in employee compensation. Funny how poor customer service is viewable in financials.
+1
I strongly advise that you stay away from Tradestation if you want to trade. The datafeed has been so bad lately I can't even have it as a backup broker.
There has been numerous threads about good/stable platforms like NT, Xtrader, etc... look it up.