are they not taking new clients anymore for 2021 tax year?
I had my initial consult in July. Of course, had I known their tax services were unavailable or even had the potential of being limited, I wouldn't have given them my money in the first place. I was given the impression before, during, and after the consult that there'd be no issue taking me in as a client, I'd simply need to email them in October when they officially started work on taxes for fiscal year '21.
I did just that, and I received a reply a few days ago - right after the add the disclaimer ph1l posted above. The email was literally a copy-paste of the generic disclaimer. I emailed back promptly asking a few questions regarding this, shocked that despite being 4 months ahead of the game I was being denied - radio silence one week later.
So this means they either...
A) Already had clients booked out for 2022 during or before July '21, yet continued to take people's money in bad faith, knowing they could not handle more clients.
or B) Are so disorganized as a business that from July - November, they continued advertising and selling initial consults to new clients without realizing they had already overbooked themsleves.
I also considered the possibility that they're playing favorites with higher ticket clients, but at this point I don't care what excuse they have - they're either disorganized, dishonest, or both, and that's reason enough for me to take my business elsewhere.