Globex is down on IB

Well, guess i'm done trading for the day. There is a sell order stuck in TWS and it won't cancel and therefore I can't enter another sell order. Apparently, from talking to customer service, when I changed the limit price in TWS, and because Globex was down, TWS transmitted a limit order at the market price instead of the price I entered. Am I shit out of luck here? It's not a big loss it just scares me.

Savage
 
Savage ... just a tip, don't let this tech problem get under your skin...*%@* happens.
I've been there ,and when a tech problem causes hostility it will affect your trading.
Just my 2 cents.
 
Originally posted by savage
Well, guess i'm done trading for the day. There is a sell order stuck in TWS and it won't cancel and therefore I can't enter another sell order. Apparently, from talking to customer service, when I changed the limit price in TWS, and because Globex was down, TWS transmitted a limit order at the market price instead of the price I entered. Am I shit out of luck here? It's not a big loss it just scares me.

Savage
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Shut down and restart the TWS. That should clear the hanging orders.
 
Originally posted by savage
Well, guess i'm done trading for the day. There is a sell order stuck in TWS and it won't cancel and therefore I can't enter another sell order. Apparently, from talking to customer service, when I changed the limit price in TWS, and because Globex was down, TWS transmitted a limit order at the market price instead of the price I entered. Am I shit out of luck here? It's not a big loss it just scares me.

Savage
More...

I'd like to figure out what happened as well. How can IB stick you with the fill at 1300 since that was NOT your order?

Did you change the limit price while GLOBEX was out and IB didn't recognize the limit change? IB can only execute the order you gave them. Technical problems may prevent them from executing the order, but they have to stick with what you gave them. They can't change it. None of this makes sense. I think IB has to eat this loss. They cant take your limit order at price X and then fill it with some other order at price Y.

Is IB saying that since the market passed thru the limit while GLOBEX was down, well give you this late fill at 1300? Well limit orders don't work like that. If you can't fill it at the limit price, it doesn't get filled.
 
They don't HAVE to take anything. You signed the electronic trading agreement and that keeps them from being liable. However, I would agree that they should take this one.

-Todd
 
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