I'm getting very good rates and very good support at Genesis.
However, I think they are experience growing pains.
You need to pressure Serge and his team to act on it.
My futures (sp and nasdaq) worked fine today.
It is possible that the futures quote server you are on were too busy or not working properly.
Genesis is a Tier I quote vendor.
They get the data directly from Nasdaq, SIAC (NYSE), and the ECNs.
Before joining Genesis, I benchmarked the Genesis quotes against hammer, MB Trading, e-signal, qchart, instaquote and found Genesis's data feed is still the fastest.
I agree that Genesis has alot of potential.
I also feel that Genesis does cares about their traders.
However, I agree that they need to beef up their servcie a bit.
I have to disagree on low rate and low service.
I still remember the days when I paid high rate and get no service with other firms.