FXCM - platform servers went down

Actually, there is no legitimate reason why FXCM's trading platform SHOULD EVER....I repeat....EVER GO DOWN!!!!!!!!

They cut off access every weekend for so-called maintenance so any down-time is just FXCM's way of trying to fuck clients out of money.......
 
Quote from Gcapman:

Actually, there is no legitimate reason why FXCM's trading platform SHOULD EVER....I repeat....EVER GO DOWN!!!!!!!!

They cut off access every weekend for so-called maintenance so any down-time is just FXCM's way of trying to fuck clients out of money.......
More...

Hi Gcapman,

FXCM's revenue on no dealing desk execution is volume based so a loss in trading access to place a trade is a potential loss in revenue. Conspiracy's aside, any time a technical issue occurs we will update the website www.fxstatus.com letting you know what is happening, and you can request a trade audit for any losses that resulted due to the technical issue. No system is perfect and unforeseen technical issues can occur, but we will do our best to keep you updated and review any trades that were affected.

-Jason
 
Quote from Jason Rogers:

Hi Gcapman,

FXCM's revenue on no dealing desk execution is volume based so a loss in trading access to place a trade is a potential loss in revenue. Conspiracy's aside, any time a technical issue occurs we will update the website www.fxstatus.com letting you know what is happening, and you can request a trade audit for any losses that resulted due to the technical issue. No system is perfect and unforeseen technical issues can occur, but we will do our best to keep you updated and review any trades that were affected.

-Jason
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I take it that the answer to my question above is a yes then since you ignored that.
 
Quote from Nagelis:

I take it that the answer to my question above is a yes then since you ignored that.
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Hi Nagelis,

I didn't see your question as being addressed to me. But if you wanted to find out about their platform, you would need to contact FXCMPro. They deal with banks, hedge funds, and corporations.

-Jason
 
Quote from Jason Rogers:

Hi Nagelis,

I didn't see your question as being addressed to me. But if you wanted to find out about their platform, you would need to contact FXCMPro. They deal with banks, hedge funds, and corporations.

-Jason
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Jason:

Why don't you have FXCM under your name as a sponsor on this site, or at least FXCM in your signature?

I assume you are a customer service rep at FXCM?
 
Jason,

No probs, I understood from your profile you are FXCM ambassador on ET, so I thought you might have known.

My apols if that isn't the case.
 
Quote from Nagelis:

Jason,

No probs, I understood from your profile you are FXCM ambassador on ET, so I thought you might have known.

My apols if that isn't the case.
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That's ok. Our institutional desk is pretty much separate from the retail side. I would assume not since they don't use the FX Trading Station II. But it would be best to contact them since their system is separate and they don't use the FXstatus.com website.

-Jason
 
Quote from el pollo:

Jason:

Why don't you have FXCM under your name as a sponsor on this site, or at least FXCM in your signature?

I assume you are a customer service rep at FXCM?
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Hi el pollo,

I hadn't seen the signature option in the account section, but just updated it. Thanks for the suggestion!

Cheers,

Jason
 
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