posted October 23, 2005 05:11 PM Profile for mainet Edit/Delete Post Reply With Quote
I am probably one of the few left who still has (in addition to Oanda) a RefcoFX account and didn't manage to withdraw money from it.
The last "life chat" I had with one of their representatives was on Friday the 14th and went like this:
======================
FX!2: Welcome to RefcoFX's Live Chat feature. You are now chatting with a RefcoFX representative. How can I help you?
You:: Hi there, I have a question: I have been reading some news about possible financial investigation for Refco. I would like to know what happens to the money in my account in the worst case scenario (some news source even take into possibility the chance of bankruptcy).
FX!2: Very good question
FX!2: I will explain:
FX!2: First and foremost, RefcoFX is not affected by the recent news from the Refco Group
FX!2: RefcoFX operates independently from the Refco Group or any of its other subsidiaries
FX!2: We maintain separate books, accounts and clients
FX!2: and we are in no way suffering a liquidity issue
FX!2: Our clients continue to fund, withdraw and trade their accounts as usual
FX!2: That said,
FX!2: Even if Refco were to experience financial difficulties, they would have no claim on RefcoFX assets or RefcoFX client funds
FX!2: Your funds held at RefcoFX are completely safe
FX!2: RefcoFX holds all client funds in a Bank of America account that are kept separate from RefcoFX's operational funds. Because of our size, reputation, and financial standards, clients can feel confident about the safety of their funds.
FX!2: Furthermore,
FX!2: even if RefcoFX were experiencing difficulrty, your funds would continue to be safe,
FX!2: as we are not able to use any client funds (which are held in a separate account) for operational or legal expenses
FX!2: And,
FX!2: even in a worst case scenario,
FX!2: if the Refco Group were to declare bankruptcy or go out of business,
FX!2: we have a clause that we developed in accordance with FXCM (a strategic partner)
You:: Thanks. Can you explain a bit more (if it's possible in few sentence) what it means to be part of a the same group when there seems to be no financial link whatsoever?
FX!2: that states that, if Refco Group were to go out of business, all RefcoFX client funds would be immediately transferred to a secure and separate account at FXCM
FX!2: The Refco Group is a very large conglomerate, with busiensses and operations around the world
FX!2: For reasons exactly like the one currently transpiring, these division are operated individually
FX!2: and all finances are kept separate
You:: ok, so let's see... in the very worst scenario, our money would be still kept untouched in an omnibus account at Bank of America (or maybe transfered to FXCM, or both). Is it correct? If so, how hard (in terms of time and/or paperwork) would it be to get it back in our actual pockets?
FX!2: You are correct.
FX!2: In a very worst case scenario, your funds would be sent to a separately held FXCM client account
FX!2: To retrieve those funds, you would simply need to complete the FXCM withdrawal form
FX!2: and the funds would be sent to you
FX!2: or, if you preferred, you could complete the FXCM Trade Agreement
FX!2: and continue trading there
You:: Thanks. Is all this information written somewhere in the customer agreement or the website or legal place for me to refer to?
FX!2: I believe that this is stated in the Trade Agreement
FX!2: that you completed upon opening your account with RefcoFX
You:: I will try to go trough my files and retrieve it. Is it also anywhere else on the website that you know of?
FX!2: I do not beieve it is stated on the website itself
[...]
You:: thanks, that's clear. As for the trading agreement, I am taking a quick look now. So far I cannot find the details you explained above, but I may have not looked carefully yet.
FX!2: Unfortunately I have not read this myself
FX!2: This is the policy explained to us by our Legal and Complaince department
======================
Three days later I receive the email from RefcoFX, that someone else posted above:
"RefcoFX Associates LLC (RefcoFX) is formally operating under Chapter 11 bankruptcy protection, as of October 17/18, 2005. [...]"
Now, since at least half of the representative's statements in the chat were false, I wonder how much I can believe the rest, like the automatic transfer to FXCM, or the segregated account, etcetera. Anybody else in my situation or am I the only **** one? Did any of you receive any additional information from RefcoFX?
Since someone asked, the platform still works and I seem to be able to place and close orders. However, I cannot access "my account" from their website.
Mainet Posts: 317 | Registered: Jan 2003 | IP: Logged | Report this post to a Moderator