fx orders not getting through on IB

yes i had a problem yesterday

couldn't close my position for 20 mins which resulted in a 8K loss

still waiting for their answer.



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pic: i had a trade that went in my favor intially for an uPnL of 1,337 before going the other way. had a market order which was not executed. called their desk but was put on hold

finally closed for a 8K loss :mad:
 
yes me too still waiting for their answer. IB has admitted that there was a communication problem between them and their LPs. They are still reviewing the whole thing. I also had a loss but around 1k. 8k is big!
 
too bad i was long eur/chf for a quick scalp but was not able to close the trade when bad ISM number came out :(

i requested for a compensation but i doubt they'll pay me back anything :mad: :mad:
 
they should payback compensation. Being not able to trade due to no actual liquidity in a market or a terrorist attack somewhere is anothing thing. But being not able to trade because your broker's systems goes bonkers is definitely a broker's responsibility. I also requested a compensation.

Btw, SNB intervened and I got ********* because I was long till yesterday and finally closed that long in disgust at 1.084. Had I just waited for one more day it would have made good bucks

:( :(
 
Quote from gmst:

they should payback compensation.
More...

They won't pay any compensation for this scenario. Their brokerage agreement is clear that their customers should have an alternate source of quotes and trade capability should they not be able to execute through IB. I'm not saying that's always practical but the language covers them well.
 
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