While working w/ these guys on my Dad's & son's machines, I've worked w/ some techs who were very good & others who either couldn't speak english or were clueless about computers. It's really hit or miss - sadly - usually miss....
Interesting - I Have a Precision Workstation 470 w/ the Gold support. In general I'm pleased with it but I never got close to anyone being here "within hours". For one reason or another, it always seemed to take 1-2 days... (usually due to parts deliveries)
Agreed. Ensure you get advice from here or somewhere else you have a reason to trust. Some of their sales help are fools. My 470 was supplied w/ 2 incompatible video cards. Took a long time to sort out the issues since the problems were random. Once we got the video card tech support on the line, he explained what was happening and said that the sales people were fools for selling that config. It seems the tech support folks are frequently upset with the sales folks & how they stitch things together (& this was on the small business side - generally better than the home group). In general, there seem to be very few people within Dell (sales or tech sup) that are truly up on multi-monitor support. Virtually all will try to help but they frequently admit they've never worked on a multi-monitor set-up. When I asked why there were so few techs w/ that knowledge, they said that most of them were over in the enterprise level support. It was in a different location & supported mid-size & larger corporations ....
R
