I have no direct interest in defending AMP, but If I were a new trader I could be now a bit scared in considering AMP for my trading, and I think this could lead to miss an opportunity, because, BTW and IMHO, AMP is one of the few serious brokers to be friendly even with new traders with small accounts.
I have been trading with them from years now, and to be fair, it is true that sometime the support for platform and software issues could be better, and the live chat can put you on hold on these issues (I now think it is better to use email), BUT it is another story if you need urgent help for real trading issues.
For example, I had twice, in the past weeks, a sudden disconnection for hardware/software troubles at my end.
I have in place my own procedures for these eveniences (and, trading from EU, I find unvaluable that with AMP and Multicharts I have server sided bracket orders), but anyway I had open positions at the crash moment, and orders status was dubious even with balances OK.
For my peace of mind I asked by chat to check my account, and if not flat, to close all at market ( I do not want to gamble if something is wrong and I am already emotionally stressed).
I got both times attention and immediate, written response in a matter of seconds, for me even faster if I had used the phone: this is what really count for me in customer service.
I want to confirm that in my experience wire in operations are without fees, and never had an unjustificated funds cut.
I could add that it is very convenient, for EU traders (and I do not know other brokers allowing that other than AMP), using the path of wiring euro to Barclay by SEPA wire: you can send money in the evening too, and have it into your account the day after, usually before market open.
I have been trading with them from years now, and to be fair, it is true that sometime the support for platform and software issues could be better, and the live chat can put you on hold on these issues (I now think it is better to use email), BUT it is another story if you need urgent help for real trading issues.
For example, I had twice, in the past weeks, a sudden disconnection for hardware/software troubles at my end.
I have in place my own procedures for these eveniences (and, trading from EU, I find unvaluable that with AMP and Multicharts I have server sided bracket orders), but anyway I had open positions at the crash moment, and orders status was dubious even with balances OK.
For my peace of mind I asked by chat to check my account, and if not flat, to close all at market ( I do not want to gamble if something is wrong and I am already emotionally stressed).
I got both times attention and immediate, written response in a matter of seconds, for me even faster if I had used the phone: this is what really count for me in customer service.
I want to confirm that in my experience wire in operations are without fees, and never had an unjustificated funds cut.
I could add that it is very convenient, for EU traders (and I do not know other brokers allowing that other than AMP), using the path of wiring euro to Barclay by SEPA wire: you can send money in the evening too, and have it into your account the day after, usually before market open.
