Just spent two days going through the "experience" of trying to get market data via eSignal, and... it doesn't work.
First, the cost: $176 + $10 NYSE + $10 AMEX + $10 NASD + $10 options + $25 one-time activation fee = $241/first month, $216 thereafter.
It's not bad, if it could be used with TWS and for additional market data via API.
I've spent hours going through installation, restarting TWS, and chatting with IB and eSignal support. I've ended the "experience" when eSignal support informed me that I'll need to use an old 32-bit version of TWS (which I also think would have 4 GB RAM limit for TWS while I'm way past that).
Tried with the main/current 64-bit version of TWS and the first issue is getting "dbcapi.dll cannot be loaded" error. I copied "dbcapi_64VC14.dll" from eSignal installation folder and the error went away, but then got another error: "IBesignalConnector08.dll" cannot be loaded.
That's where neither IB nor eSignal support were able to help, except directing me to the old 32-bit version of TWS. I gave up at this point.
I also tried to use eSignal software itself, mainly with options as that's what I'm currently trading, but the charts seem to be based only on the trades, not mid-prices or bid/ask, so the data is sporadic and looks like a scatter plot, even for liquid options like on SPY. Here are 5-min and 1-day charts, for a LEAP option, just to illustrate the issue, though they don't look much better for more liquid options:
I haven't found a way to view charts based on mid-prices, though forgot to ask support is there is a way to do so.
In the end I had to request a refund for their product/service, which comes with 30-day refund policy. Though I'm a bit concerned because others complain about not getting refunds and still being billed, while eSignal support also refused to provide refund immediately and told me that the subscription will expire in 30 days and I will get the refund 5-7 days after that. I just told the support guy that I feel sorry that he has to work for such shitty company.
Here are other eSignal reviews, or rather complaints:
https://www.trustpilot.com/review/www.esignal.com
First, the cost: $176 + $10 NYSE + $10 AMEX + $10 NASD + $10 options + $25 one-time activation fee = $241/first month, $216 thereafter.
It's not bad, if it could be used with TWS and for additional market data via API.
I've spent hours going through installation, restarting TWS, and chatting with IB and eSignal support. I've ended the "experience" when eSignal support informed me that I'll need to use an old 32-bit version of TWS (which I also think would have 4 GB RAM limit for TWS while I'm way past that).
Tried with the main/current 64-bit version of TWS and the first issue is getting "dbcapi.dll cannot be loaded" error. I copied "dbcapi_64VC14.dll" from eSignal installation folder and the error went away, but then got another error: "IBesignalConnector08.dll" cannot be loaded.
That's where neither IB nor eSignal support were able to help, except directing me to the old 32-bit version of TWS. I gave up at this point.
I also tried to use eSignal software itself, mainly with options as that's what I'm currently trading, but the charts seem to be based only on the trades, not mid-prices or bid/ask, so the data is sporadic and looks like a scatter plot, even for liquid options like on SPY. Here are 5-min and 1-day charts, for a LEAP option, just to illustrate the issue, though they don't look much better for more liquid options:
I haven't found a way to view charts based on mid-prices, though forgot to ask support is there is a way to do so.
In the end I had to request a refund for their product/service, which comes with 30-day refund policy. Though I'm a bit concerned because others complain about not getting refunds and still being billed, while eSignal support also refused to provide refund immediately and told me that the subscription will expire in 30 days and I will get the refund 5-7 days after that. I just told the support guy that I feel sorry that he has to work for such shitty company.
Here are other eSignal reviews, or rather complaints:
https://www.trustpilot.com/review/www.esignal.com
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