Esignal support is rubbish

B

bundlemaker

Once again, you've been able to piss me off esignal.

Same old story, just can't get to the people I need to. When I can, the senior support folks are polite and knowledgable.

But today, I can't trade. I tried calling myself and was told there would be an extended wait time. I tried getting through to leave a message on online chat but was down the que in double digits.

So far, there has been almost 2 weeks esig has been unusable this month for me, and when I inquired about a partial refund, I was ignored.

Crap, crap, crap! What a joke. I'm only marginally profitable now. Believe me, as soon as I'm a touch more confident in my trading, CQG here I come.
 
Quote from bundlemaker:

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Charts not updating. Very weird problem. Already did clean install. May have to do with api, not sure. Only thing I know is, can't depend on software.
 
Quote from Ditch:

It's not worth this aggrevation. Get over it or get an other data provider.
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Ditch, I'm already aggravated; and at the moment have nothing else to do. I'm also just boneheaded enough to do everything I can to make life difficult for esignal. They have (so far) well over a $1,000 of my money. More months than not I have a problem. At this point, as childish as some may find it, I'm going to extract my pound of flesh any way I know how. And, obviously, at this point I'm not thinking clearly anyway! :)
 
Quote from bundlemaker:

Ditch, I'm already aggravated; and at the moment have nothing else to do. I'm also just boneheaded enough to do everything I can to make life difficult for esignal. They have (so far) well over a $1,000 of my money. More months than not I have a problem. At this point, as childish as some may find it, I'm going to extract my pound of flesh any way I know how. And, obviously, at this point I'm not thinking clearly anyway! :)
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You could try Ensign, which can work with e-signal datafeed among others. I've been using if for more than 2 years now, never had a problem.
 
Quote from bundlemaker:

Charts not updating. Very weird problem. Already did clean install. May have to do with api, not sure. Only thing I know is, can't depend on software.
More...

Are you using the latest build (636a)? They changed a few things with the Data Manager port set up app.

Maybe you could share more details about the "charts not updating". Rather vague.

I have been using eSignal for about 4 years with no big problems. Once in a while I manage to log onto one of their servers that has a wild tick, etc though.
 
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