Esignal problems !!!!

PitchBlack · May 31, 2005

Quote from ck9:

today i do not get daily bars for today in my standard chart window. for everyone using volume to make trade decisions this is not acceptable. this is not the first time this is happening- long time problem. f. anybody else?

regards

I have daily bars, volume and indicators.
The only thing i don't have: problems.

JayF_eSignal · May 31, 2005

Quote from ck9:

today i do not get daily bars for today in my standard chart window. for everyone using volume to make trade decisions this is not acceptable. this is not the first time this is happening- long time problem. f. anybody else?

regards

Every symbol I've checked seems to come through ok. In the status box of that window do you see a green OK in upper case, or something else? If it is a green OK, please try closing that Standard Chart Window, exit eSignal using File --> Exit All & Save, open eSignal again, and try again using a new Standard Chart Window.

ck9 · May 31, 2005

thanks for your quick reply. i have tried that twice but without success. maybe it would help if i could switch servers? is this possible?

regards

JayF_eSignal · May 31, 2005

Quote from ck9:

thanks for your quick reply. i have tried that twice but without success. maybe it would help if i could switch servers? is this possible?

regards

It may be server related, although I haven't heard of any large influx of calls which is typical of a server related issue. The best way to further troubleshoot this is to call into our support department, so that they can find the servers you have connected to and/or further dig into the issue as needed. If you prefer, I can have someone call you (just PM me your contact info and customer ID#.)

gimp570 · Jun 22, 2005

Quote from JayF_eSignal:

After much investigation we were able to track this down. The problem is occurring only for stocks ending in =N (or some other regional extension,) and revolves around having a quote window linked to an advanced chart. If you have =N type symbols in the quote window and click on them, the Bid/Ask blanks out until the next update comes in. If you turn off the symbol linking in the quote window, the problem goes away.

Our developers are actively working on a fix for this problem. I would expect that this will be resolved in the next version of eSignal (7.9.1 is due out at the end of June.)

Any fix to this problem...I am still having it....This has been going on for 3 months now and no one seems to give a hoot at esignal.......you guys said the end of june and we are all still waiting

JayF_eSignal · Jun 22, 2005

We are getting close to releasing eSignal 7.9.1 and as such have put up a release candidate at the top of our download page. This version does correct this issue, so please try this version out when you can.

ck9 · Jul 5, 2005

once again....

todays daily bar on my interval chart is missing...

fo esignal

this problem exists for years

if i wouldnÂ´t be so lazy i would have switched a few days ago when my yearly service plan renewed. you are lucky esignal...
yeah, i know i am an idiot.

regards

DuaneG_eSignal · Jul 5, 2005

Ck9,

If you could provide some details about what you are seeing, it will help figure out what may be happening here. Going through the various charts, daily and intraday, the data appears to be in range. What kind of Time Template is applied to the chart in question? What symbol are you following? Any additional information you can offer will help in resolving this.

ck9 · Jul 5, 2005

symbols: all
chart: standard chart (just opened an advanced chart-everything allright)
Problem: todays daily bar on the standard daily chart is missing

regards

reg · Jul 5, 2005

Quote from ck9:

symbols: all
chart: standard chart (just opened an advanced chart-everything allright)
Problem: todays daily bar on the standard daily chart is missing

regards

I've noticed the same problem. Try entering a different symbol a couple of times and the current daily bar should show up.