eSignal's performance is quite disappointing today. This on top of the newly announced $3 "administration" charge. There was another thread about this charge, and I did not see what the fuss was all about. It is a company's prerogative to charge as it pleases and for its customers to respond as they please. Besides, $3 is a fairly inconsequential sum. However, when I called their billing department for clarification, I was advised that it would be added to my bill even though I have a prepaid subscription! The explanation was that my subscription rate remains the same, but this is something else. Talk about using the back door! Very disingenuous. I am not impressed.
Esignal massively lagging today
- Thread starter opm8
- Start date
Let 'em know how you feel!
"If we fail to respond in a timely manner or you feel your issue requires a supervisor's assistance to resolve, please email csmanager@mail.esignal.com We are
here to help!"
"If we fail to respond in a timely manner or you feel your issue requires a supervisor's assistance to resolve, please email csmanager@mail.esignal.com We are
here to help!"
If TradeStation ever decides to address their data feed issues, eSignal is going to be in deep doo-doo. Regardless of what eSignal wishes to believe, their charting is anything but "advanced." IOW, basic charting package with absymal feed, coupled with poor service, and backed by bad attitude. Not exactly the perfect recipe for success.
s
"Thank you for your email.
Earlier today, we had verified a significant lag between eSignal and other last sale vendors for emini quotes. The lag has since subsided and been resolved.
This was due to a process on our servers that needed to be restarted due to the volume. I'm sorry that I do not have further detail, however we are putting in
place monitoring systems to watch these types of situations in the future.
I have issued a credit of $10 to your account to compensate you for the eSignal fees today.
If you need further assistance, please advise.
Thank You,
Heather - eSignal
eSignal Support"
Earlier today, we had verified a significant lag between eSignal and other last sale vendors for emini quotes. The lag has since subsided and been resolved.
This was due to a process on our servers that needed to be restarted due to the volume. I'm sorry that I do not have further detail, however we are putting in
place monitoring systems to watch these types of situations in the future.
I have issued a credit of $10 to your account to compensate you for the eSignal fees today.
If you need further assistance, please advise.
Thank You,
Heather - eSignal
eSignal Support"
"however we are putting in
place monitoring systems to watch these types of situations in the future"
After selling data for years, they are just NOW thinking of doing this?
s
place monitoring systems to watch these types of situations in the future"
After selling data for years, they are just NOW thinking of doing this?
s
I just got a $15 credit. I know, it's a drop in the bucket for a lost day of trading but if enough people force them to hand out credits every time they allow their systems to crash they might just change.
Call Customer Service and Technical Support:
(510) 264-1700
Press "1" for Customer Service. Took me about 5 min.
--opm8
Call Customer Service and Technical Support:
(510) 264-1700
Press "1" for Customer Service. Took me about 5 min.
--opm8
Have you seen the Price/Volume Histograms in Ensign? It's basically the same thing, but different.
I think I saw something similar in QT as well, but never investigated it.
s