eSignal Support
eSignal
In regards to only having to pay the exchange fees to one provider, there is a provision for Professional Subscribers to NYSE data. It's called MISU (Multiple Installation for Single Users). Perhaps that's the origin of the conflicting information.
In a nutshell, if a Pro subscriber is using multiple vendors, the firm can apply for MISU so they get a credit back from the NYSE for multiple exchange fees. The vendors report each user as they typically do and the firm/customer must apply for MISU. Here's the NYSE policy.
Most exchanges don't support a MISU policy and I've yet to see it cover non-pro subscribers in any case.
If for any reason you aren't satisfied with the response or explanation provided by eSignal Customer Service, feel free to email the Service Management team. You'll find the Customer Care link at the bottom of our standard Contact Us page. We will always do our best to explain any pricing or policy practice.
Thanks.
In a nutshell, if a Pro subscriber is using multiple vendors, the firm can apply for MISU so they get a credit back from the NYSE for multiple exchange fees. The vendors report each user as they typically do and the firm/customer must apply for MISU. Here's the NYSE policy.
Most exchanges don't support a MISU policy and I've yet to see it cover non-pro subscribers in any case.
If for any reason you aren't satisfied with the response or explanation provided by eSignal Customer Service, feel free to email the Service Management team. You'll find the Customer Care link at the bottom of our standard Contact Us page. We will always do our best to explain any pricing or policy practice.
Thanks.