I cancelled months/years ago because it was so bad. Near Institutional pricing for lagging "RT" data, corrupt backfill, non functioning tick charts etc etc. All this was apparently my fault not theirs and was NEVER fixed. It felt SOOOOOO GOOD when I cancelled. Screw you eSignal. Hope you go bankrupt. You deserve to.
I used IB for a while but with the latest backfill issues/denials I am now looking at Reuters Bridgestation as it is so much problem/aggrevation/frustrattion it is beginning to feel like an eSignal re run. I have effectively suspended activity through IB account and am focussed on markets where I do not use them for data or execution. If IB fix their backfill issue you get to save USD400/month eSignal fees and get real realtime data from their superb snapshot data strategy.
Depending on what you trade, other choices are limited/fragmented/expensive for Asian products - search under my name for a thread