Esignal Adds Administrative Fee On TOP of New Exchange Fees

[phoenix_rising]

<flamesuit on="true">
ESignal is a business that needs to make money to pay bills, employees, etc. and bills and employee salaries don't generally get cheaper each year, they get more expensive. If you think they charge too much, go elsewhere. Nobody is making you pay eSignal anything.
</flamesuit>

 

[winter]

Quote from phoenix_rising:

<flamesuit on="true">
ESignal is a business that needs to make money to pay bills, employees, etc. and bills and employee salaries don't generally get cheaper each year, they get more expensive. If you think they charge too much, go elsewhere. Nobody is making you pay eSignal anything.
</flamesuit>

Then they should just increase the price of the packages rather than tacking on bogus fees. I don't bill the companies I work for at a given hourly rate and then add on $5/hr to cover the administrative costs for doing my contract paperwork. eSignal should just charge what it needs to charge up front, not create bogus add-on fees to cover its costs of doing business. Reminds me of some of the fees you find on your telephone bill these days.

BTW, according to an email I got in Oct, they did raise their packages rates: "Effective December 1, 2005, the eSignal Basic subscription rate will be increased by $10 per month, from $75 to $85 per month. (The annual rate will also be increasing to $708 per year.)"

 

[phoenix_rising]

Quote from winter:
Then they should just increase the price of the packages rather than tacking on bogus fees.

Unless you are eSignal's CFO, I don't think you can comment on the bogocity of their fees. And again, those that don't like it can leave.

Quote from winter:
I don't bill the companies I work for at a given hourly rate and then add on $5/hr to cover the administrative costs for doing contract paperwork.

So you have a difference of opinion as to how to bill your customers. That's fine. But you do charge your customers money and so does eSignal. Who cares what the "term" is for any given charge if you get what you are asking for and agree to the total price. If you don't agree to the price, find some place that charges what you want and gives you what you want.

 

[winter]

Quote from phoenix_rising:
Unless you are eSignal's CFO, I don't think you can comment on the bogocity of their fees.

Thank for you telling me what you think I can and can't comment on. I hope you will understand if I don't take your advice.

Sorry if discussing eSignals bogus fees has bothered your sensibilities, if this thread is so disturbing to you why don't you just not read it instead of insisting others behave as you would like?

 

[phoenix_rising]

Quote from winter:

Thank for you telling me what I can and can't comment on. I hope you will understand if I don't take your advice.

Sorry if discussing eSignals bogus fees has bothered your sensibilities, if this thread is so disturbing to you why don't you just not read it instead of insisting others behave as you would like?

 

[Thunderdog]

Quote from spike500:

For each customer that would leave Esignal, due to the administrative fee of 3$ a month, Esignal will need 28 customer to pay the 3$ a month to make up for the loss (assuming 1 customer pays on average 1000$ a year). But at that point the revenues of Esignal stay at the level they are now, which means that the administrative fee brings no additional money. Only less customers that have to pay more $$$$.

I think you may be forgetting that these 28 new customers will also be collectively paying annual subscription fees of about $28,000 in addition to the new surcharge, according to your assumption of an average subscription rate of $1,000 per year . Therefore, revenues will hardly be the same if 28 new customers are added.

It all depends on the elasticity of demand. Satisfied customers are not likely to leave whereas those on the edge may decide to call it a day and look elsewhere. eSignal made its decision. Now, everyone else gets to make their own.

 

[PitchBlack]

Quote from Thunderdog:

I think you may be forgetting that these 28 new customers will also be collectively paying annual subscription fees of about $28,000 according to your assumption of $1,000 per year. Therefore, revenues will hardly be the same if 28 new customers are added.

No, i never spoke about NEW customers, i was talking about existing customers who stay and pay additional 3$ a month. So all they will get is 28 times 3$ a month. What i wanted to say is that on each 29 customers 1 leaves, the result will be a negative cashflow.

Just to make the story complete: my new annual subscription will be 28% more expensive then the previous one.

 

[Thunderdog]

Quote from spike500:

No, i never spoke about NEW customers, i was talking about existing customers who stay and pay additional 3$ a month. So all they will get is 28 times 3$ a month. What i wanted to say is that on each 29 customers 1 leaves, the result will be a negative cashflow.

It seems I misunderstood what you meant. My apologies.

 

[PitchBlack]

Quote from Thunderdog:

It seems I misunderstood what you meant. My apologies.

No problem.

 

[OptionScreen]

Quote from winter:


BTW, according to an email I got in Oct, they did raise their packages rates: "Effective December 1, 2005, the eSignal Basic subscription rate will be increased by $10 per month, from $75 to $85 per month. (The annual rate will also be increasing to $708 per year.)"

annual subscription charge went from $49 to $59 for eSignal Basic per month

Also they charge $12 for TotalView, while Tradestation charge
$5 only. If Tradestation offer international markets and more reliable datafeed, no one will stay with eSignal