Just on the opening of an account Equity trading has fantastic customer service and follow up whereas with IB, it's like pulling teeth? WhY? because I am unable to open the application form on there Registration menu. The first 2 forms will not open. i have written to them 10 times but they don't want to know about the problem judging from their one or two cruuddy responses. Then when I try to call them, the wait time is 10 mi minutes. They said they won't send the application by mail or e mail when i told them it simply does not open. I tried on 3 different computers, multiple times.
Why would you want to do business with a firm like that? It shows deeper problems underneath if they cannot cope with an application--the most important new business activity and revenue generating acclivity there can be. I have run my own business last 16 yrs and if I did what they do, I would be broke long ago.
With Equity, the application process and follow up was virtually instantaneous. Phone response was excellent. They have my money as far as I am concerned as far as opening matters go. First impressions are everything. I already have my Equity account whereas with IB I gave up.
Hope this input helps you to make the a no brainer decision.
Regards
Brij
