Ensign: Comments Please...

Yes, I agree that neoticker can be frustrating for some users.

I was fortunate to have installation and troubleshooting procedures from a very knowledgeable neoticker user.

For example, I was aware of the delete cache procedure that fixed your issue.

Technical support is good but certainly not the kind where you get instant response. On the other hand I have gotten excellent response on bug reports and some enhancement requests. Try getting that from the other software vendors.

I'll send you a pm for us to connect outside this forum. Neoticker is a very important tool in my trading and I'm always interested in sharing info with other traders.

Quote from EdgeHunter:

You are both right...

i have been working with NeoTicker for 6 or more months now and it is a very powerful package... but i did have MAJOR refresh & reload problems too...

This is what i posted in a prior thread...

Very powerful application... you can create just about any custom indicator or system process in .net, delphi, vb, and other languages, etc...

But support is by email only... and you better be very knowledable about your computer and how software works and how to use a help file for every single issue... becauase they do not hold your hand like eSignal... they require sophisticated users...

as to support they have the a similar setup as Sierra Charts ($17 dollars a month) email help and forum... even though they are charging you $100 a month for their software rental fee or $1400 (rounded off up) cost for buying their software outright not counting the upgrades you will pay for in the future...

Also, I have tried calling their support phone number and they do not return your call... their email support comes about every 3 hours or later... so that is something to keep in mind...

powerful product but slow and sometimes inefficent support...

as well as i have a whole thread on NeoTicker's lack of help on a problem...

http://www.elitetrader.com/vb/showthread.php?s=&threadid=78107&perpage=6&pagenumber=1

To be fair and straight forward... NeoTicker is an excellant product and very powerfull... much better than eSignal's, sierra, ensign, metastock, tradestation, etc...

but you BETTER be very PC savvy... i develop software and toubleshoot it too so i got around this problem finally... but saying nonsense to John is not accurate...

cj...



HAVE STOP <img src="http://www.enflow.com/p.gif"> WILL TRADE
 
Quote from sunvalley:

On the other hand I have gotten excellent response on bug reports and some enhancement requests. Try getting that from the other software vendors.
True, and a very good point... TickQuest is tireless at updating their product to the cutting edge...

:)

cj...


HAVE STOP <img src="http://www.enflow.com/p.gif"> WILL TRADE
 
Quote from sunvalley:

Well that is nonsense. I had no problems whatsoever but I will say that it takes some effort to properly install and configure. Once you get over the learning curve it is a rock solid application. What exactly did not work as advertised?

It doesn't scan stocks as advertised. It's data handling doesn't work if you have more then a few active symbols.


John
 
I have not worked with the scan feature. Was it the pattern recognition scanner or some other function that did not work?

For me, no problems with the number of active symbols. I have a dedicated 6 monitor setup for neoticker with numerous open chart windows and active quote lists. I use esignal for my primary data feed.

What data feed were you using during your tests?


Quote from jficquette:

It doesn't scan stocks as advertised.

It's data handling doesn't work if you have more then a few active symbols.


John
 
Quote from EdgeHunter:

You are both right...

i have been working with NeoTicker for 6 or more months now and it is a very powerful package... but i did have MAJOR refresh & reload problems too...

This is what i posted in a prior thread...

Very powerful application... you can create just about any custom indicator or system process in .net, delphi, vb, and other languages, etc...

But support is by email only... and you better be very knowledable about your computer and how software works and how to use a help file for every single issue... becauase they do not hold your hand like eSignal... they require sophisticated users...

as to support they have the a similar setup as Sierra Charts ($17 dollars a month) email help and forum... even though they are charging you $100 a month for their software rental fee or $1400 (rounded off up) cost for buying their software outright not counting the upgrades you will pay for in the future...

Also, I have tried calling their support phone number and they do not return your call... their email support comes about every 3 hours or later... so that is something to keep in mind...

powerful product but slow and sometimes inefficent support...

as well as i have a whole thread on NeoTicker's lack of help on a problem...

http://www.elitetrader.com/vb/showthread.php?s=&threadid=78107&perpage=6&pagenumber=1

To be fair and straight forward... NeoTicker is an excellant product and very powerfull... much better than eSignal's, sierra, ensign, metastock, tradestation, etc...

but you BETTER be very PC savvy... i develop software and toubleshoot it too so i got around this problem finally... but saying nonsense to John is not accurate...

cj...



HAVE STOP <img src="http://www.enflow.com/p.gif"> WILL TRADE

I went over to that thread you posted. That is Kenneth's standard reponse that he can't reproduce the problem.

I daytrade and I need a stock scanner and Tradestation has a radarscreen product that can scan 1000 stocks without bogging down. I only scan around 400 though at a time though.

Neoticker couldn't to it even though it claims it could and Kenneth always claimed he didn't have any problems at his end.

All my charts contantly had data gaps in them. It got to where I couldn't trust anything with it.

John
 
Quote from sunvalley:

I have not worked with the scan feature. Was it the pattern recognition scanner or some other function that did not work?

For me, no problems with the number of active symbols. I have a dedicated 6 monitor setup for neoticker with numerous open chart windows and active quote lists. I use esignal for my primary data feed.

What data feed were you using during your tests?

Scan feature doesn't work. When I say scan I mean put 500 symbols in a quote list and put some formulas to alert or sort by and see what happens.

I used quote.com and esignal both. I believe quote.com worked best because esignal had a symbol limit at one time. I know that they are one company now so that is not an issue. I have not tried neoticker since 2002 or so.

Tradestation is just less hassle. You can program about anything you can imagine and you never have data handling problems.

I have not looked at new software in a few years but I understand ETrade Professional is pretty good too.

I think its great that you like Neoticker. Everyone has different styles but for my style I didn't have the time to deal with data handling issues and I needed to be able to scan the market for a setup that I use. Maybe me stuffing so many symbols in quote lists causes the data gap problem too.

John
 
Quote from ElectricSavant:

You tinkering type of people need this:

www.linnsoft.com

there is not any phone number for support and the learning curve is steep and it is pricey...but you can do anything...

I tried that one twice. It has been tweaked so many times to try to be all things to all people that I found it to be a mess too. But this was years ago.

That's the problem with these software vendors. Rather then make 100% of what 90% of the people want rock solid they try to accommodate the 10% of the people who are pushing the envelope. What ends up is a problematic product due to the steep learning curve and the product's idiosyncrasies.


John
 
Quote from ProfLogic:

[...
My current software is less expensive than Ensign, more user friendly, less cumbersome, I can currently have over 130 charts open, all of the time, without a single memory error and I can get custom programming done for it in Easy Language. I even have integrated a trading platform into it for ease of use. Something Howard told me I was never allowed to do with Ensign.
...
[/B]

Is that Multicharts? - very promising, EL support -
 
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