Ensign - Bad ticks on charts?

G

gotta_trade

Hi,

Ensign Software is closed until Monday.

I downloaded their software using the 7 day trial. The free trial comes with FXCM forex quotes.

Problem:
As of yesterday at 5pm, my EUR/USD pair is quoted as 1.2886.
Prior to 5pm yesterday the pair was charted at 128.86. (decimal in different place)

Because of this, some of my charts are distorted.

Anyone know how to correct this?

Thanks,
gotta_trade

See Attachment for chart.
 

Attachments

try----

click menu Setup | Charts, select the Maintenance tab and perform task #1 and #2 to flush the quote
tables. They will rebuild from the live feed. Then when you open the daily chart is should not be stuck.

If that doesn't work try ticking tasks #1, 2, 3,5 & 11 and re-boot.
 
Quote from Mup:

try----

click menu Setup | Charts, select the Maintenance tab and perform task #1 and #2 to flush the quote
tables. They will rebuild from the live feed. Then when you open the daily chart is should not be stuck.

If that doesn't work try ticking tasks #1, 2, 3,5 & 11 and re-boot.
More...


It didn't change anything.

I attached a chart.

Notice how 5 minute and the 60 minute charts are messed up.

Also notice that the gaps in the 15 & 30 minute charts. They are missing about are missing about 10 hours of data??

Please see attachment.
 

Attachments

Some of us noticed when we logged into our setups on sunday afternoon, ensign was adjusting the computer clock consequently the charts were messed up. I also run QT and their charts got messed up because of this. It was something to do with fxcm feed . Maybe check your clock and delete all data and start again.
 
Quote from taodr:

Some of us noticed when we logged into our setups on sunday afternoon, ensign was adjusting the computer clock consequently the charts were messed up. I also run QT and their charts got messed up because of this. It was something to do with fxcm feed . Maybe check your clock and delete all data and start again.
More...

Can you please tell me how to delete all of the data?
 
Quote from taodr:

MUP posted what to do.
More...

Yes, I did exactly that. It didn't change one thing. How could that be??

I'll uninstall the software and start over again.
 
Quote from gotta_trade:

Hi,

Ensign Software is closed until Monday.

I downloaded their software using the 7 day trial. The free trial comes with FXCM forex quotes.

Problem:
As of yesterday at 5pm, my EUR/USD pair is quoted as 1.2886.
Prior to 5pm yesterday the pair was charted at 128.86. (decimal in different place)

Because of this, some of my charts are distorted.

Anyone know how to correct this?

Thanks,
gotta_trade

See Attachment for chart.
More...

Ensign is so full of bugs, quirks due to its constant reworking to sue everyone's unique need. In the end it is just a huge mess of jumbled code.

Rather then provide 90% of what 90% need it provides 90% of what 10% need and the common stuff is so convulted to use that it renders it a waste of time.
 
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