Originally posted by LMeyers
Has anyone here actually tried elocal?
I am thinking about opening a backup account with them and would really appreciate some comments about their service/attitude/integrity, etc. - especially from people who have had firsthand experience in dealing with them.
Thanks.
Hi LMeyers,
I've been with eLocal for about six months now. I have only a small account with them, and I have nothing but praise.
Because from time to time, as we've all probably experienced, I've had trouble with my internet connection, I've called the order desk on numerous occaisions. The phone has always been answered within three to four rings, and everyone has been excellent to work with.
Please remember, I have a very small account with them--I'm no "gold mine" from their point of view. They've even called me once, when I left for the day, closed down my system, and because of a CME glitch which caused me to close out a position that I didn't have, had left me short a ghost contract. The market had moved quite nicely in the meantime, and we settled it up right then--all in my favor. I consider this the exception rather than the rule; it's not the level of service I expect from any organization, but it makes for a great surprise.
I had my JTrader set up to send my order based on a single mouseclick. If you are concerned about a fraction of a second, this seemed just slightly quicker than my Hotkey F4-F12 or F5-F12 combination on my IB TWS.
I did just call eLocal and they verified that the $500 minimum is no longer. But that does come with a slight different commission schedule. I don't have those details right now, but I'll post them as soon as I do.