I trade remotely at Echo and am very happy. The software is very good, it definitely is unbelievably fast, but the charts leave something to be desired. I would recommend you use a second chart service for more technical studies. I run Echotrader on 2 monitors and First Alert on three others. For what I do, I could not imagine not having FA as well as Echotrader. I used to be on Redi and it was the same deal, the charts on that are bad, I kept my FA from those days and will always have it. I would recommend a setup like that. If you do that, I would highly recommend Echo.
In this business it is difficult to find people who go out of their way for you anymore, I have found the firm to be very responsive when I call and to me that goes a long way.
In terms of technology, I definitely notice a major improvement in the speed of my fills over anywhere else I have traded. They also have a lot of features such as the Nasdaq stops, automatic trailing stops, AUTOM (seeks out the best ECN price), and some other tools built into the software that I didn't realize I would use when I started, but now would not want to do without. Also, for me electronic bullets are a necessity, it used to be Echo was the only place I could find that had them. Now a few other firms do as well, but I like the fact that Echo seems to lead the pack when new technologies come out. That is another plus.
I want to try and give a fair assessment of the place without sounding too pro-Echo, but in a way I am very biased because I had such a horrible experience at a different firm before I came to Echo, so I think I was much easier to please than I normally would be. I always keep my ear to the ground to see what other firms are doing and so far have yet to find anyone who can compete with them (in technology or rates), but if that changes I will let you know.
-Jim