I have been at ECHO since 2001 and truly dont have anything bad to say about the personel. Actually, I have become good friends with a few of the guys in the backoffice. The personel is trustworthy, available and will work to resolve any issues that you might have.
However I do have to agree that IF you are a scalper the platform (for speed and routing abilities) is nowhere near as good as other platforms. That being said, I have grown as a trader over the years, and ECHO has been solid in meeting my needs as I grow as a trader.
Patrick