We are based in the USA, and we have two accounts: Schwab and e*Trade.
For many, many years, we had only the Schwab account. It was
originally a small firm called optionsXpress. They were acquired by Schwab about six years ago.
And for many years, the total value of the account was such that it did not really make sense to have a second account. If we
had opened a second account, it would have been
only a backup, i.e., it would be there ready and active if something happened to the main account. But it would only have had a couple hundred dollars or so, because we needed all our capital in one account in order to use the strategies we want (e.g., buying stock on margin, selling naked short calls, etc.).
Now we have enough capital that we can maintain two accounts. During 2020 we had some really bad experiences with Schwab's website and their customer service. So we wanted an alternative. But it wasn't quite bad enough to close the account.
Then just last month, I found that in the e*Trade account, we were unable to place an order for a particular issue of preferred stock. We got a message saying the order could not be placed online, and that we should call. My partner made the phone call, and they were
still unable to place the order. I wan't on the call, and I don't know the details.
It was a small order. 50 shares of a $25 stock. Instead of trying to escalate the matter through e*Trade representatives, it was easier to just place the order in the Schwab account, where it went through without any trouble.
Today it appears that e*Trade can now accept and process orders for the stock. But when placing the order, there is a warning message that the dividend rate of the preferred shares is tied to the LIBOR rate. And LIBOR is getting phased out in a few months. The message warns that
"the industry transition away from LIBOR could adversely affect the value, dividends, or return on this security."
So my theory is that e*Trade's compliance team halted orders for this particular issue until they could get that warning message into the system. But it wasn't just a day or two that we couldn't place the order. It felt like it was blocked for a week or more, which seems like a long time to address such a minor issue.
Maybe it's actually a significant issue, but it's not something that e*Trade has control of, so they certainly don't have any liability for it, other than... I dunno, maybe some ethical duty to warn their customers, which is the purpose of the warning message. But why were orders blocked for so long?
The message directs you to another page with more detailed information about the transition away from LIBOR, where it warns that
Depending on how a fallback provision is written, it may not be favorable to investors. Some provisions, for example, particularly in older documentation, do not contemplate alternative reference rates like SOFR. Instead, you might find that a fallback provision provides that the interest rate for a security revert to the LIBOR rate of the prior interest period. When LIBOR is discontinued, this would have the effect of converting the interest rate of the security from floating to fixed.
So, anyway, yeah, we have two accounts LOL
For those that are curious about this issue--which almost certainly affects many different preferred shares--here's the link to the e*Trade page explaining the LIBOR transition:
https://us.etrade.com/e/t/estation/pricing?id=29110000
The preferred stock in question was FHN.PR.C