Quote from HoundDogOne:
You are exactly correct.
IB's unwillingness to spend more money to provide and/or improve basic services...
In the context of having > 50% profit margins...
Is a rigid, cultish, ideological position.
It makes no business sense.
For example...
I have a some paper Stock Certificates worth about $50,000 (versus a 7 figure account)...
Of a major NASDAQ listed stock that trades about 3 million shares/day.
IB refuses to take these Certificates under any conditions...
Even though they MUST be providing this service for Correspondent Clearing firms.
Charge me $100 or whatever...
But provide a Basic Service for goodness sake...
Because someday I will take 50% of my business elsewhere...
And STIFFING my firm on those Stock Certificates will cost IB well into 6 figures.