Quote from optioncoach:
I agree that it should be, but broker's tend to make decisions to protect themselves first, and then concern themselves with the client. I know we want a broker's liquidation policies to do so in a way least harmful to the client, but the problem here is that no statute, regulation or NASD policy requires it.
That is why I feel that although OT's situation is unfortunate, there is no legal or arbitrative recourse but to simply move the account to another broker.
Quote from optioncoach:
I agree that it should be, but broker's tend to make decisions to protect themselves first, and then concern themselves with the client. I know we want a broker's liquidation policies to do so in a way least harmful to the client, but the problem here is that no statute, regulation or NASD policy requires it.
That is why I feel that although OT's situation is unfortunate, there is no legal or arbitrative recourse but to simply move the account to another broker.
Quote from Option Trader:
Because of my respect for you, let's say I take for granted there are some cases what you are saying is true. But IMHO, this case was totally different.
It's literally IMPOSSIBLE that if/ when a broker is entitled to liquidate a position because of risk management, that he can bring his 3-year-old to the computer to make the decisions what to liquidate, when positions can be complex and requires at least a couple of operating brain cells to work. Many legs that were liquidated here not only did unnecessary harm because it gave NO benefit to the broker, but several legs literally INCREASED the so-called "risk" to the broker (if you call the 50:1 ratio risk)!
To the best of my understanding, the computer goes in liquidation rounds, and even failed to acknowledge what's flying AFTER the liquidations occurred, to the extent that in one "euphoria" of 11 seconds, wiped out a total of 516 options out of the box spreads!
If such a thing was allowed, why should a broker ever spend even 4 figures to hire someone in risk management, when he has little children available? I literally don't see how the IB auto-liquidate did anything different!
Quote from ids:
...I know several cases when bugs caused bad liquidations and customers received a full compensation or we rebuilt their account, which was expensive sometimes. That happens VERY rarely...
Quote from optioncoach:
I agree that it should be, but broker's tend to make decisions to protect themselves first, and then concern themselves with the client. I know we want a broker's liquidation policies to do so in a way least harmful to the client, but the problem here is that no statute, regulation or NASD policy requires it.
That is why I feel that although OT's situation is unfortunate, there is no legal or arbitrative recourse but to simply move the account to another broker.
Quote from Option Trader:
Because of my respect for you, let's say I take for granted there are some cases what you are saying is true. But IMHO, this case was totally different.
It's literally IMPOSSIBLE that if/ when a broker is entitled to liquidate a position because of risk management, that he can bring his 3-year-old to the computer to make the decisions what to liquidate, when positions can be complex and requires at least a couple of operating brain cells to work. Many legs that were liquidated here not only did unnecessary harm because it gave NO benefit to the broker, but several legs literally INCREASED the so-called "risk" to the broker (if you call the 50:1 ratio risk)!
To the best of my understanding, the computer goes in liquidation rounds, and even failed to acknowledge what's flying AFTER the liquidations occurred, to the extent that in one "euphoria" of 11 seconds, wiped out a total of 516 options out of the box spreads!
If such a thing was allowed, why should a broker ever spend even 4 figures to hire someone in risk management, when he has little children available? I literally don't see how the IB auto-liquidate did anything different!
Quote from ids:
We are doing hundreds if not thousands of auto-liquidations per day. If the algorithm is horrible, then angry customers tore us to small pieces long time ago. The algorithm is smart enough to not harm the account unnecessarily. The best proof is that Option Trader was not supported by a bunch of customers with similar problems.
Errors in the automatic liquidation algorithm are possible. We are fixing these problems ASAP. I know several cases when bugs caused bad liquidations and customers received a full compensation or we rebuilt their account, which was expensive sometimes. That happens VERY rarely. Generally, it is your responsibility to not allow any liquidation to start.